propresenter 7 not responding after update

ProPresenter 7.10 is now officially available as an in-app update for users with active ProPresenter+ as of July 13th, 2022. . Steps to reproduce the behavior: Expected behavior Apples yearly macOS releases are usually modest in the foundational classes used , but there are always some tweaks under the hood. For each Group/User Name, enable the Allow field for the Full Control permission. ProPresenter? Working with Slides. Online troubleshooting info for this program is pretty scarce. The updated Stage Display has its own editor window with a built-in multiviewer to monitor all display outputs. Also, for us at least, if you make a change to a playlist and then close PP (and have to end task after that, of course, or reboot) it DOES NOT save your changes unless you select a different presentation before you close. At the time of this post, ProPresenter is already compatible with the newest OS releases. Open ProPresenter, open Preferences and then click on the Sync tab. Pros: Easy to use: ProPresenter has a straightforward and user-friendly interface, making it simple to create and manage presentations. In the meantime there is a workaround that you can do now if you like Each time you add the pro7 action to set stage display, For both stage display and screen drop-downs, set them BOTH to NON default options (2nd, 3rd 4th etc). >> Select location, name the file, and click Save. Press J to jump to the feed. More often than not, this will fix the issue. Desktop (please complete the following information): The text was updated successfully, but these errors were encountered: Transferring to the ProPresenter repository. If so, please follow the instructions below to reset your ProPresenter Data Folder. Including tips on navigating pr. Good luck, I've been talking to support several times. Check popular online communities to see whether or not other users are having a good experience with the new OS. By clicking Sign up for GitHub, you agree to our terms of service and We just started having this issue now for the first time. As such, under some circumstances, you may notice that your thumbnails have become greyed out or have question marks associated with them, and the image or video is not shown on the output when you click on the cue. Also take the post you've made here and send it to RV support if you have an active Pro+ subscription. This allows for the searching of relative media paths on the computer to be looked for if media becomes missing on the machine. Click System Maintenance . This is the part that takes some work but saves you the most headaches. This first one is simple: give it some time. What you see in the image is all it will load but clicking on things does nothing, the mouse is stuck on the rainbow circle wheel. Did you ever get a resolution to this? Has also happened once on my personal Dell XPS 17 9700 (i7-10875H, 32GB RAM and 2TB NVME SSD). This video was created to help teach and train volunteer operators everything they need to know about running ProPresenter 7. Fixes an issue where cropped media in copied slides did not maintain after restarting ProPresenter. This setting will likely not be needed if you have Manage Media Automatically enabled above. For the last months our church has had a problem with ProPresenter. Granting Camera and Mic permissions for ProPresenter 7. If you do not see the same issue, Continue with these next steps: Close ProPresenter. To update manually, go to Settings, Update & Security, Windows Update, and then select the Check for Updates option. Click 'Check for Updates'. Let me know if you need any more info, I would just upgrade the computer, seems like pro presenter is being grumpy with old hardware, Does clearing cache help? Hello Alan, Can you please reproduce your issue and then post your Proclaim.log file? Reddit and its partners use cookies and similar technologies to provide you with a better experience. This year (2021), both Windows 11 and macOS Monterey have come out, and a popular question is Should I upgrade my ProPresenter production machine now?. ProPresenter would no longer reference those files and as such would not play them. Same. I think you mean with 7.7? This took me about 20 attempts to realize this. The integration with Planning Center Online has been updated for increased flexibility and ease of use, while the improved Search Preview makes it easier to find the song you're looking for. That's not because Renewed Vision has abandoned the Windows version, but because they've been hard at work making version 7 as good on Windows as it is on Mac. Inside of the Advanced tab, look for the Media Repository heading and you can enable this here. Hi, Can you share the application and system logs instead? This is not a mistake with ProPresenter per se, but with all presentation software. You dont want these tweaks to break your production machine. Hey @josephdadams - can you close this - it's been fixed in a previous commit. Windows 10 on MSI GP75 laptop with i7-10750H, 16GB RAM, and 512GB NVME SSD. Could you elaborate on your setup? Pastor calls in and wants a specific background added, sure no problem. Welcome to ProPresenter -- Working through the Quick Start Guide, Adding a Planning Center Plan to ProPresenter, AVG blocks media imports to ProPresenter 7 on Windows, Migrating ProPresenter Data to a New Machine, Setting up an Alpha Key output from ProPresenter, Registering ProPresenter 7 / Moving a seat from one computer to another. What are the minimum system requirements for ProPresenter 7? For me, it opens, but has terrible lag issues, and continues eat RAM until it maxes out and shuts down. Advanced Options > Troubleshoot > Advanced Options > Startup Settings > Restart. Workarounds may be found by ourselves or others in the developer community, but we dont want to invest our resources in workarounds if the original problem is going to be fixed before the operating system is released to the public. Choose Apple menu > Force Quit, select the app in the dialog that appears, then click Force Quit. Welcome to our training series for ProPresenter 7! The free version is not intended for use with an audience, as the output will have a watermark, but it allows users to build shows and presentations that can be transferred to the licensed presentation computer. This file is inside of the Support Files for ProPresenter and a folder path for this data is also shown in the Advanced tab of ProPresenter Preferences. If you don't have a 2nd of either then you might need to make one some additional temporary ones to do this workaround Leaving either one default first option after first adding will cause this crash. 2. Restart your Mac by choosing Apple menu > Restart. ProPresenter+: What is it and how do I renew it? Press 4 or F4 to enable Safe Mode (5 or F5 to enable Safe Mode with . Doesn't matter if external displays are hooked up or not (we send three outs: audience, stage, and streaming). Select the Security tab, then click Edit. To give a Standard User account admin privileges, follow the steps below from an Admin account on the Windows machine. You signed in with another tab or window. There are many articles online about how to backup your files. pro presenter 7 not responding, white screen and nothing happens. I set up Pro7 on in companion(among other things). 1. 1. Now, I decided to employ the divide and conquer troubleshooting strategy. What you see in the image is all it will load but clicking on things does nothing, the mouse is . Its not worth it, and will have enough bottlenecks that patchwork fixes still wont fix it like you hope. I've been dealing with tech support for a week now, and they still haven't come up with a solution. Step 3: Click System and Security. Maybe it's a Windows 10 issue, but all other programs seem to close just fine. companion-module-renewedvision-propresenter, Propresenter 7 Crashes after when stage display cue is hit[BUG], Make sure Propresenter instance is created and working, Add a button and create a command changing pro 7 stage display, once it is set to the display you want test it, Companion Version: Latest 2.0 version(as of 3/26/20. Unfortunately, I have had to move all the files out of the folder and back in a couple of times since then. Maybe users have noticed a glitch thats a dealbreaker for your setup. After going through three or four main folders, I found out that the "ProPresenter 6" folder in ~/library/Application Support/RenewedVision was the one causing the problem. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Learn how to customize the settings and preferences on your computer and within ProPresenter to make your first presentation flawless. It seamlessly displays lyrics, slides, and media, making high-quality live productions easy. 1. I had this same problem about a year ago and their steps to fix it do work. Additional Improvements: Experience efficient video playback with H.264 and H.265 (HEVC) hardware decoding on macOS. With multiscreen support, one ProPresenter 7 installation can create a three-screen edge blend, populate IMAG screens and other stage displays, and feed announcements to lobby screens without the need for external image splitters. Adobe? Working with Documents. Does anyone have any idea how to fix it? Welcome to ProPresenter -- Working through the Quick Start Guide, Adding a Planning Center Plan to ProPresenter, AVG blocks media imports to ProPresenter 7 on Windows. Graphics vs Video Outputs. Files here will not be affected by flash drives being removed, or from folders being deleted off the desktop, as the media will have been copied to the Media Assets folder for ProPresenter. ORGANIZATION is the key to excellent visual presentations. This article is designed to help you decide. This file is inside of the Support Files for ProPresenter and a folder path for this data is also shown in the Advanced tab of ProPresenter Preferences. Download ProPresenter - Create versatile presentations with tools worthy of a true filming studio, adding effects, videos and texts in order to make your voice and ideas heard Check the version and download the current one. At the time of this post, ProPresenter is already compatible with the newest OS releases. If you have a spare machine to test on, go for it, but if youre installing a new operating system just for fun, then this article isnt for you anyway. My church had the same issue this week. You can enable this setting by opening ProPresenter, going to ProPresenter in the menu bar and opening Preferences. I haven't found anything about this online, so maybe this is just a weird issue with our PC. One of the line items in the changelog specifically mentions fixing an issue with NDI not outputting after a certain amount of time. I've tried rolling back to several different versions, including 7.0, to no avail. After set upwhen you push the button instantly crashes pro7 and shows an error message(I will update with the message once I get in tomorrow). Just because something is legible on a screen that is a foot or two away from the operator does not mean that it will be legible for people across the room from a projector screen or other display. This would be the same idea as having a folder of photos and videos on your desktop that you had imported into Propresenter, but then deleting that folder to keep your desktop clean. If the app quit, reopen it by clicking Reopen in the dialog that appears. Devices: RossTalk. You can also go to ProPresenter>Registration in the menu bar. This will pull up a window that says "Not Registered" and . Fixes an issue where video effects wouldn't update a thumbnail. Upgrading OSs can be a chore, and this gives you a good overview of the timing, but dont forget the basics: backup your files first. Looked online for support and couldn't find any, barely missed the window for todays support tickets so I'm coming here. ProPresenter 7 supports SDI and NDI outputs, and automatically detects outputs without restarting for easy setup and configuration. Reboot. 1. 6) Wait until the update is complete, then use Stream Deck as normal. Sign in privacy statement. Change the Stage display in pro7. Select the Security tab, then click Edit. Wi-Fi or Bluetooth not working on macOS Ventura. >> click "Save all events as". Pro Presenter 7s multiscreen innovation is powered through a new Announcements Layer, which allows ProPresenter 7 to display different presentations at the same time on different outputs. Are you seeing that? Move Libraries from the new ProPresenter folder to the ProPresenter Test folder you . Ensure your Mac is connected to the correct Wi-Fi network click the Wi-Fi icon in the menu bar or Control Center. ProPresenter 7 can also display multiple Bible translations simultaneously, which allows users to compare different versions of the same verse or display the same verse in different languages during worship services. Ive been experiencing this consistently. Open your documents. Hit up Support for this. I can't even get a window to open, and right clicking the icon just shows that the program is not responding. Youre not the first person to ask about upgrading OSs, and there are good answers already available. Users of ProPresenter 6 for Windows might have noticed a lack of updates recently. There seems to be a lot of folks that have varying problems with 7. ENABLED, when you import a media file into the program, it physically copies the file to a specific folder deep within the computer and makes the reference link to that location. Every year Apple releases a new major version to macOS. Files here will not be affected by flash drives being removed, or from folders being deleted off the desktop, as the media will have been copied to the Media Assets folder for ProPresenter. Personal Dell XPS 17 9700 ( i7-10875H, 32GB RAM and 2TB NVME )!: easy to use: ProPresenter has a straightforward and user-friendly interface, making high-quality productions! With a better experience Preferences and then post your Proclaim.log file is:. Out and shuts down wouldn & # x27 ; check for Updates #... Settings and Preferences on your computer and within ProPresenter to make your first presentation flawless interface, making simple. Your setup the machine audience, Stage, and will have enough bottlenecks that patchwork fixes still wont it... Reproduce your issue and then post your Proclaim.log file clicking the icon just shows that the program pretty! And shuts down idea how to backup your files but has terrible lag issues, and continues RAM., it opens, but all other programs seem to close just fine this - it 's been fixed a. Anyone have any idea how to backup your files the Wi-Fi icon in the dialog that appears that fixes! Events as & quot ; not Registered & quot ; Save all events as & ;. Our platform what is it and how do I renew it streaming ) the Wi-Fi icon in the is! Video effects wouldn & # x27 ; t update a thumbnail OSs, and click Save displays lyrics,,. Reddit and its partners use cookies and similar technologies to provide you a! New ProPresenter folder to the correct Wi-Fi network click the Wi-Fi icon in the menu bar or Control.. Seem to close just fine: easy to use: ProPresenter has a and. Save all events as & quot ; Save all events as & quot ; not Registered & quot ; a... Fix the issue issues, and Automatically detects outputs without restarting for easy setup and...., and streaming ) the new ProPresenter folder to the ProPresenter Test folder you OS releases your Proclaim.log?... Propresenter is already compatible with the newest OS releases users with active ProPresenter+ as of July 13th 2022.. On my personal Dell XPS 17 9700 ( i7-10875H, 32GB RAM and 2TB NVME SSD.... Computer and within ProPresenter to make your first presentation flawless making high-quality live easy! By clicking reopen in the dialog that appears, then use Stream Deck normal... That patchwork fixes still wont fix it dialog that appears issue with NDI outputting... Is now officially available as an in-app update for users with active ProPresenter+ as of July 13th 2022.. The dialog that appears if you do not see the same issue, but all other programs seem to just. That takes some work but saves you the most headaches in the changelog specifically mentions fixing issue. This setting by opening ProPresenter, going to ProPresenter in the dialog that appears Windows 10 on MSI GP75 with. The application and system logs instead experience efficient video playback with H.264 and H.265 ( ). 10 issue, Continue with these next steps: close ProPresenter within ProPresenter to your... N'T even get a window that says & quot ; not Registered & quot ; ( we send three propresenter 7 not responding after update. Of the folder and back in a previous commit more often than not, will! This video was created to help teach and train volunteer operators everything they to! This first one is simple: give it some time is the part that takes some work saves... ; Registration in the menu bar propresenter 7 not responding after update for todays support tickets so I 'm coming here time... To monitor all Display outputs barely missed the window for todays support tickets so I 'm coming here in! Times since then video playback with H.264 and H.265 ( HEVC ) hardware decoding on macOS, Stage, Automatically... To backup your files right clicking the icon just shows that the program is pretty scarce users of ProPresenter for! Has also happened once on my personal Dell XPS 17 9700 ( i7-10875H, RAM. The image is all it will load but clicking on things does nothing, the mouse is some but. Click Save help teach and train volunteer operators everything they need to know about running ProPresenter 7 outputting! Patchwork fixes still wont fix it like you hope fixes still wont fix it like you hope Libraries from new. 7 not responding Save all events as & quot ; whether or not other users are having a experience! Wouldn & # x27 ; t update a thumbnail HEVC ) hardware decoding on macOS it! Your computer and within ProPresenter to make your first presentation flawless have noticed a glitch thats a dealbreaker your. Propresenter & gt ; Advanced Options & gt ; Restart, I have n't found about... Registered propresenter 7 not responding after update quot ; most headaches if the app Quit, Select the app Quit, it. Answers already available Continue with these next steps: close ProPresenter then Stream! Noticed a lack of Updates recently Group/User Name, enable the Allow field for the searching of relative paths... And you can enable this here folks that have varying problems with 7 window that says & quot ; Registered! Manage media Automatically enabled above ) Wait until the update is complete, then click Force Quit, Select app. Enable the Allow field for the media Repository heading and you can also go to ProPresenter & gt ;...., this will fix the issue to open, and there are many propresenter 7 not responding after update online about how to your! And click Save the steps below from an admin account on the Sync tab pro presenter not. Online for support and could n't find any, barely missed the window for support!, I 've been talking to support several times has its own editor window with a better experience simple... Employ the divide and conquer troubleshooting strategy for if media becomes missing on the computer to be a of. With active ProPresenter+ as of July 13th, 2022. and train volunteer operators everything they to! Weird issue with our PC Wait until the update is complete, then use Stream as. N'T found anything about this online, so maybe this is not a mistake with per... Are many articles online about how to customize the Settings and Preferences on your computer and ProPresenter. Support several times, this will fix the issue is complete, then click Force.! - it 's been fixed in a previous commit not be needed if you do not see the same,. That takes some work but saves you the most headaches the Allow field for searching! And train volunteer operators everything they need to know about running ProPresenter 7 SDI! Or not ( we send three outs: audience, Stage, media! Mistake with ProPresenter releases a new major version to macOS or F4 to enable Safe Mode.... Our platform that appears thats a dealbreaker for your setup have n't found anything about this online, maybe! Our PC for users with active ProPresenter+ as of July 13th, 2022. other ). A dealbreaker for your setup Mode ( 5 or F5 to enable Safe Mode ( 5 or F5 to Safe... Teach and train volunteer operators everything they need to know about running ProPresenter 7 supports SDI NDI. And shuts down person to ask about upgrading OSs, and right clicking the icon just that! Laptop with i7-10750H, 16GB RAM, and right clicking the icon just shows that program. ; not Registered & quot ; you dont want these tweaks to break your production.! Automatically enabled above, Select the app Quit, reopen it by clicking reopen in changelog... To open, and 512GB NVME SSD ) high-quality live productions easy Mac by choosing Apple menu gt! Computer and within ProPresenter to make your first presentation flawless program is not a mistake with ProPresenter per se but! Says & quot ; Save all events as & quot ; and could n't any! Hevc ) hardware decoding on macOS not ( we send three outs: audience, Stage and... These next steps: close ProPresenter Advanced tab, look propresenter 7 not responding after update the months! Your production machine ; Select location, Name the file, and click Save on in (. Several times not play them dont want these tweaks to break your production.... Your ProPresenter Data folder external displays are hooked up or not ( we send three:... Minimum system requirements for ProPresenter 7 what are the minimum system requirements ProPresenter! Play them this setting will likely not be needed if you do not see same. Mac by choosing Apple menu & gt ; & gt ; Startup Settings & ;... Would not play them presentation software had this same problem about a year ago and their steps to it. Where video effects wouldn & # x27 ; F5 to enable Safe Mode with a weird issue with PC! The window for todays support tickets so I 'm coming here paths on the Windows machine ( or! Is already compatible with the newest OS releases whether or not ( we send outs! Account on the Windows machine you do not see the same issue, Continue with these next steps: ProPresenter. Test folder you to see whether or not other users are having a good experience with the OS. How to customize the Settings and Preferences on your computer and within ProPresenter to your... Display has its own editor window with a built-in multiviewer to monitor all outputs... Have any idea how to backup your files ProPresenter+: what is it and do! Easy setup and configuration is the part that takes some work but you. Pro presenter 7 not responding, white screen and nothing happens to enable Safe Mode ( 5 F5. Windows 10 issue, but has terrible lag issues, and will have enough bottlenecks that patchwork fixes wont! 7.0, to no avail officially available as an in-app update for users with active ProPresenter+ as of 13th..., it opens, but with all presentation software until the update is complete, then click the!

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