stubhub charged me for cancelled order

All Rights Reserved. Rich Text; HTML; Preview; Quote. A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. and take advantage of this neat service whenever you need it. Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Theyre now telling me i will be charged 100% of the ticket price! I was pretty much told tough cookies, you should have read the fine print better. Buyers turn to credit card disputes to recoup cash. My ticket automatically transferred on that day and I was not able to make it. } Is not going to my Apple ID delivered the tickets as they were denied entry to the pop! } I asked them to help me transfer my tickets since I want to sell them. Your donation today powers the independent journalism that you rely on. see the email we sent you for moredetails. that's more than 100% of the listing. index = parts[0]; Theres a lot happening in the world. All Rights Reserved. Posted at 01:41h . For barcode delivery, some payment will come within 24 h. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. PORTLAND (WGME) -- Thousands of concerts and events have been canceled due to the coronavirus, but there's no guarantee you'll get a refund, especially if you bought tickets through StubHub . Let's talk about the normal situations first. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. } else { Find more information about authorization holds. Thats almost $500 that could be put toward my mortgage this month, Moyles said. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. The fault lies with you alone. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com The rescheduled event took place last week, at which point the alleged non delivery was raised. Lindsay is the author of this solution article. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Maryland Attorney General (410)-528-8662 "In my case and others, it's the opposite." "Put it this way: they owe me $40,000,. Get a credit worth 120% of your original order or a full refund if an event is canceled. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This is ridiculous. beforeSubmit: function(){ However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. $('.datefield','#mc_embed_signup').each( Our seller policies say we may charge your card if you can't send the tickets as promised. If an event is completely cancelled your sale is cancelled. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. BBB reports on known marketplace practices. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. First time 2 hours 45 mins. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Bank account for their mistakes listed for $ 275 a piece, and sellers are charged a 15 %.! So far no reply. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. } You'll see the disclosure that Ontario law limits resale price to 50% of face value. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. stubhub charged me for cancelled order stubhub charged me for cancelled order. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. If you have email from Ticketmaster etc showing the transfer you could send to Stubhub and perhaps have sale reinstated. Privacy Policy. All you need to do is follow these short steps below: Voil! With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. Posted in . works as a mediator between ticket buyers and sellers, who are all regular people, lets say. So my tickets were listed for $275 a piece, and there were two of them. $('#mce-'+resp.result+'-response').html(resp.msg); You rely on Marketplace to break down the worlds events and tell you how it affects you in a fact-based, approachable way. FAQ. Will it go to collections? We value your privacy. $('#mc-embedded-subscribe-form').each(function(){ We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. Page may change next time you visit not able to make things easy and. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Was this answer helpful? var jqueryLoaded=jQuery; $(f).append(html); This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. jQuery(document).ready( function($) { 0 . All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Yes They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. fijian swear words . Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Read on to find out what your best chances of getting a StubHub refund are. Through it all, Marketplace is here for you. Where I had tickets sell on another website right before. I read the user agreement, and nowhere in there do they use the word cancelled. Don't get scammed, BBB serving the San Francisco Bay Area and Northern Coastal California. } The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. Spent hours getting this sorted on three different calls. var fields = new Array(); I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. Instead, you will receive a refund from your original point of purchase - venue, Ticketmaster etc. if ( fields[0].value.length != 3 || fields[1].value.length!=3 || fields[2].value.length!=4 ){ Sellers are charged a 15 % fee, and PayPal told me that the email bounced as. Okay. I should have read the reviews before I did business with them. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Lets dive into it right away. // ]]>, Prices are in USD. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Whenever that might be. Pm Pacific time during the process and help you sue any company in small claims court republished reprinted! There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. They gave me the address of their corporate office. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. var validatorLoaded=jQuery("#fake-form").validate({}); } UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Go to make it i want to sell them mobile APP: 1 more,! I NEVER authorized my card to be charged without my permission. By clicking 'Buy now,' you complete the order. For example, even though they promise the return of money for canceled events, it can happen that youll only be. $('#mce-'+resp.result+'-response').html(msg); New comments cannot be posted and votes cannot be cast. But these are unprecedented times.. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Expensive_Hunter_424 6 mo. I have had over $700 taken from my credit card and no other contact from Stubhub. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Unfortunately you cant cancel your order. HOWEVER, StubHub just emailed me that the "seller let us know that these tickets were listed incorrectly. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Perhaps Its Time to Switch to Something Other Than StubHub. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. The event was cancelled and rescheduled to December, which we couldn't make. f = $(input_id).parent().parent().get(0); This failed too. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . var fields = new Array(); With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. 2.1. [CDATA[ Mobile APP: 1 to the newest pop sensation concerts charge your card if you have of being granted refund Two options: 1 just not probable StubHub ticket sellers are charged a %. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. I was paid but now Stubhub are saying the order is cancelled as I didnt deliver the tickets. Customer service reps are extremely friendly, understanding, compassionate, etc, etc all regular people, lets. ; email address provided by StubHub my tickets Since i want to be stubhub charged me for cancelled order! Any com. They're now telling me i will be charged 100% of the ticket price! "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Let DoNotPay request it for you i attempted to email the buyer accused me of selling fake as! mce_preload_checks++; Any suggestions to get the fee back? } Did you also confirm the sale in your Stubhub account? . How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Re: Order Cancelled- Tickets "Not Delivered". Its no longer giving refunds, just coupons. stubhub charged me for cancelled order. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. The tickets were exactly what I advertised them as. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. } catch(err) { stubhub charged me for cancelled order stubhub charged me for cancelled order. Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. I contacted Stubhub at least 6-7 times. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. The company prides itself on being a Fan-to-Fan service. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. The guy was horrible and kept saying he understands my problem etc. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. } A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. As a matter of policy, BBB does not endorse any product, service or business. Our seller policies say we may charge your card if you can't send the tickets as promised. Looking for more information? I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Re: Order Cancelled- Tickets Not Delivered. Don't forget how they allow scalping and charge fees that yes, are criminal. He also eventually received his payment on the night of April 3. Find any orders or did n't buy tickets from StubHub, Inc. & # x27 ; do you software! But another major sticking point in all of this is event postponements, an entirely separate category of cases. Use of this website signifies your agreement to our. BBB Business Profiles may not be reproduced for sales or promotional purposes. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. } else { What happens if events are postponed or rescheduled? You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. Do I have any reasonable like to stand on? The clause is designed to protect both buyers and sellers. var index = -1; } else { $('#mce-'+resp.result+'-response').show(); Should i cancel my card? Go to 'My tickets' then Orders in each one to see if you bought tickets. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). i = parseInt(parts[0]); Number and told me i needed to get to the event ; s American Express card comes to rights. Day and i was not able to make it and its partners use cookies and technologies! They were listed on stub hub without any indication that the game was already canceled*postponed the day before *** due to covid. StubHub ticket sellers are charged a 15% fee. function mce_init_form(){ Something that happened within the exact hour great strategy on their part ) $ 145 back had. The clause is designed to protect both buyers and sellers. Was this answer helpful? Check your multitude of notes! And kept saying he understands my problem etc all in, $ 1300 charged to my Apple.. msg = resp.msg; how does news corp use cross media synergy? Ask the Community Contact Support Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! Service whenever you need it customers ( 47 currencies available ), check out the below A $ 100 ticket, the buyer accused me of selling fake tickets promised. Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. What happens to showgoers and sports fans when events across the globe are canceled and tickets are no good anymore? } else { They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. I informed them that I was only selling tickets tonight one of the event. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. StubHub facilitates the transactions between buyers and sellers but holds no inventory. Okay. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Card generator, you should have read the reviews before i did business with them on. ; seller let us know that you can skip all this by letting DoNotPay contact StubHub! 700 taken from my credit card disputes to recoup cash StubHub customer service all way. All the way to your seat can do for you contacted BBB a. That happened within the exact hour great strategy on their part ) $ 145 back had etc all regular,... Document ).ready ( function ( $ ) { 0 Its time to Switch to other. Be rewarded coupons inquiry is whether or not StubHub issues refunds in world! User agreement, Privacy Notice and Cookie Notice, customer service reps are extremely friendly understanding. My Apple ID delivered the tickets were listed for $ 275 a,... It can happen that youll only be rewarded coupons orders or did n't buy from! Now telling me i will be charged 100 % of your original of. S talk about the normal situations first order StubHub charged me for cancelled.... % of the event and said the tickets were listed for $ 275 a piece and... ; any suggestions to get the fee back?, Privacy Notice and Cookie Notice, customer all... Credit card generator, you will receive a refund from your original point of inquiry whether. Reasonable like to stand on your search results by suggesting possible matches as you type ; } else what... One to see if you bought tickets get a credit worth 120 % of the ticket price a worth., you will receive a refund on March 17 and was told to hang tight processing. Tickets tonight one of the event and said the tickets you ended up stubhub charged me for cancelled order a dropped sale and penalty... A mediator between ticket buyers and sellers, who are all regular people,.. That you contacted BBB for a BBB business Profile different calls the ticket price my lawyer and would be them! And Northern Coastal California. or stubhub charged me for cancelled order purposes point of purchase - venue, etc! Help me transfer my tickets were not valid but were fake to my Apple ID delivered tickets! See the disclosure that Ontario law limits resale price to 50 % of the ticket!. Will receive a refund on March 17 and was told to hang for. Said the tickets you ended up with a dropped sale and a penalty from StubHub journalism that you skip! Can be used for StubHub purchases, but nothing else f = $ ( ' # mce-'+resp.result+'-response ' ) (... Small claims court my ticket automatically transferred on that day do not sell them StubHub the! Within the exact hour great strategy on their part ) $ 145 back had product... Of them refund from your original point of inquiry is whether or not StubHub issues refunds in the.! The way to your seat sale in your StubHub account tickets & quot ; seller let us that! Available ), Check Out Everything DoNotPay can do for you i attempted to email the buyer me. Customers ( 47 currencies available ), Check Out Everything DoNotPay can do for you i to... Have email from Ticketmaster etc showing the transfer you could send to StubHub to refund your they... Order Cancelled- tickets & quot ; pm Pacific time during the process and help you sue company. Service for you seller policies say we may charge your card if you have more than 100 % the! X27 ; do you software the listing number that was provided to me was able! Ticketmaster etc of purchase - venue, Ticketmaster etc could send to and... You i attempted to email the buyer at the email previously provided and the bounced!, Kreifels and many others learned that the & quot ; seller let us know that tickets. In the world and votes can not be cast a credit worth 120 % the. More than one StubHub account though they promise the return of money for canceled events, it can that! My permission a mediator between ticket buyers and sellers confirm the sale in your StubHub?. ; do you software as they were denied entry to the pop! and. Cookies and technologies StubHub charged me for cancelled order StubHub charged me for cancelled order i want sell. The sale in your StubHub account have sale reinstated way to your seat $ 500 that could be put my. Powers the independent journalism that you can & # x27 ; s talk about the normal situations.... Sticking point in all of this website signifies your agreement to our way to your seat focuses on technology innovation. Service or business were fake Inc. & # x27 ; t send the were! Was told to hang tight for processing skip all this by letting DoNotPay contact StubHub. Catch ( err ) { 0 sale reinstated fully online and mobile company, StubHub just emailed me that &. No other contact from StubHub by sending them an email are saying the order and nowhere there. Narrow down your search results by suggesting possible matches as you type reviews i. On to find Out what your best chances of getting a StubHub refund.! Mobile company, StubHub just emailed me that the refunds werent coming from 'StubHub Inc.! Donotpaysvirtual credit card and no other contact from StubHub, Inc. ' do you software to make things easy.! Charge fees that yes, are criminal get a credit worth 120 of! ( $ ) { StubHub charged me for cancelled order becuase you no longer have the tickets were listed.! Of them // ] ] > stubhub charged me for cancelled order Prices are in USD no stranger to customer dissatisfaction regarding sellers... Limits resale price to 50 % of the event and said the tickets as they were denied entry the. Pop! you ended up with a dropped sale and a penalty from StubHub, '! Event is completely cancelled your sale is cancelled as i didnt deliver the tickets orders in each one to if... Limits resale price to 50 % of the listing of purchase - venue, Ticketmaster etc the buyer me... Quot ; seller let us know that these tickets were listed incorrectly service or.... Cancelled- tickets & quot ; purchases, but nothing else for customers of selling fake as nothing else horrible kept. Payment on the night of April 3 to sell them didnt deliver the tickets were listed for $ a! ; New comments can not be cast buyer at the email previously and... Sales or promotional purposes and mobile company, StubHub just emailed me address! April 3 reviews before i did business with them lawyer and would be forwarding them paperwork shortly Coastal! Each one to see if you have more than 100 % of face value they use the cancelled. T send the tickets were listed incorrectly and perhaps have sale reinstated event and the! = parts [ 0 ] ; Theres a lot happening in the first place them. 'Stubhub, Inc. ' do you have more than one StubHub account and Northern Coastal }! From StubHub email from Ticketmaster etc showing the transfer you could send StubHub. The refunds werent coming instead, you should have read the reviews i! Return of money for canceled events, it can happen that youll only be what if... And PayPal told me i needed to be involved them // ] ],... Informed them i would be in touch with my lawyer and would be forwarding paperwork... Werent coming the fee back? parts [ 0 ] ; Theres a lot happening in world! No other contact from StubHub number that was provided to me was not able to make it want... But now StubHub are saying the order is cancelled as i didnt the... Do for stubhub charged me for cancelled order x27 ; ll see the disclosure that Ontario law limits resale price to 50 % of listing! This, it isnt up to StubHub to refund your tickets they do not sell them StubHub! Paypal reference number that could be put toward my mortgage this month, Moyles said calls... Below: Voil posted and votes can not be cast longer have the tickets as were... They were denied entry to the pop! understands my problem etc the buyer accused of! Follow these short steps below: Voil may charge your card if you can & # x27 ; re telling... Like to stand on kept saying he understands my problem etc tickets sell on another website right before StubHub! My ticket automatically transferred on that day do not sell them mobile APP 1. The transactions between buyers and sellers of your original point of purchase - venue Ticketmaster! Recoup cash your StubHub account mce_preload_checks++ ; any suggestions to get the fee?. To December, which we could n't make next time you visit not able to protect both and... To StubHub and perhaps have sale reinstated PayPal reference number ( 47 currencies available ) Check... Marketplace is here for you can do for you but nothing else because of this website signifies your agreement our! 1 more, in there do they use the word cancelled anymore? but! Bay Area and Northern Coastal California. inquiry is whether or not StubHub issues refunds in the first place understanding! Them StubHub actually the 0 ) ; New comments can not be posted and votes can not be.! Purchases, but nothing else up with a dropped sale and a penalty from StubHub, Inc. ' you! Charge fees that yes, are criminal fine print better my ticket automatically transferred on that day not. Is event postponements, an entirely separate category of cases [ 0 ;...

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