regal customer service hours
Manage your Subscription via the App or by contacting Customer Assistance (see Section G.7(a)). The photo must be a head and shoulders portrait photograph (similar to a drivers license or other photo ID) that clearly reflects your current appearance. If you are a minor in the state of your residence, you must have your parents or legal guardians permission to enroll and participate in the Subscription Program and such enrollment constitutes your and your parents or legal guardians acceptance of and agreement to these Subscription Rules, including without limitation the obligation to pay Fees as set forth herein. Unfortunately, no. For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. Senior tickets are valid for adults 60 years and older. Where can I find more information about it? No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. All Regal Entertainment Group theatres are smoke-free environments. Regal may change the number of permitted pending Personal Reservations in its sole discretion. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. We pride ourselves on being flexible, but there are some things we feel very strongly about: Being an excellent communicator, because you not only have to articulate your own thought process but that of your customer as well. No. Each pre-paid Subscription will be billed in advance for the applicable initial term (either three months or one year, depending on the plan you choose), and then will automatically renew and be billed on a monthly basis thereafter until it is cancelled (unless you purchase another pre-paid Subscription). Regal has taken bold nationwide action in all of it's locations. Please see the Subscription Rules for more information about cancellation. Do I earn Crown Club credits for any purchases I make in connection with my Subscription? Select a movie and showtime, and then proceed to purchase the ticket. The latest complaint unproffesionalism and rudeness. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. I then received a message that asked me to hold while my call was transferred. Replacing your mobile device multiple times may result in interruption or cancellation of your Subscription. for proof of age for each additional ticket being purchased. You will not be able to use existing reservations or obtain new reservations, admission tickets or other Subscription benefits until Regal receives payment in full of past due amounts. Contact Information & Customer Service. How will Regal communicate with me regarding my Subscription? reserve via the App (Convenience Fees apply) admission tickets for regularly scheduled showtimes on any day (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge (a Personal Reservation). View recurring transaction details for previous monthly payments. No, it will remain pending until you delete the request sent. What if I want to use my Subscription to see movies other than in 2D or special movie events? On the Confirm Order page, enter the gift card number and 4-digit PIN. In lieu of Birthday Party events, we are offering Private Watch Parties. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. You can watch as many movies as you wish, as many times as you wish, but your Subscription Pass may not have more than one active ticket ofthe same movie in the same format (e.g., 2D, 3D, RPX, IMAX, ScreenX, 4DX and VIP). How is the Subscription Program different from the Crown Club? To obtain a provider dispute form, please contact the Appeals Coordinator at (818) 654-3400. General Information about the Subscription Program. If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. You can receive refunds for tickets up to 60 minutes before the showtime. FOR INFORMATION REGARDING REFUNDS IN CONNECTION WITH CANCELLATION BY YOU, PLEASE SEE SECTION F.4(B) BELOW. A list of. Where is it? Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. The Regal Crown Club rules can be found here. Yes! Note: Admission policies may vary by location due to state or local ordinances. Yes, the tickets will show up on the person's device who booked the tickets. Regal Entertainment Group theatres are handicap accessible. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. Can I change my Subscriptions billing plan (i.e., monthly vs. pre-paid)? PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. I dont see it. However, you must have an active Crown Club account in order to use your Subscription (e.g., obtain admission tickets) after enrollment. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. Please contact Customer Relations and let us know how we can help. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. Was trying to buy tickets online with a gift card. Click to viewThe Crown Club rulesand The Crown Club FAQs. Where can I find the Regal Crown Club FAQ's? The phone then rang for quite some time before there was another recording which explained that all representatives were assisting other patrons. Do the ratings indicate if a movie is good or bad? ForLocations, The World's Best For Customer Service Info. Cancellation by Regal under Section F.2(c) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if you have a Pre-Paid Subscription Plan, until the first day of the month following the month in which the cancellation occurs, and (ii) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. Choose a screening type. By becoming a Subscriber, you hereby expressly agree to receive communications from Regal regarding your Subscription, including benefits, features and offers related to your Subscription. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $227.88 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $263.88 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $287.88+ tax, Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $56.97 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $65.97 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $71.97 + tax. There are no refunds after the printed showtime. Hours are standard business hours, 8 a.m. to 4:30 p.m., Monday - Friday. What are the theaters' admittance procedures? Details regarding Other Benefits may be made available to you via the App or in Regals communications to you. Yes! Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. Regal may communicate with you regarding your Subscription in a number of ways, including by email, SMS and push notifications to your mobile device. 125 Townpark Dr Suite 300. How do you get more information about a rating? When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. In addition to Subscription Fees, Regal may also charge you for, and you are responsible for, (a) applicable taxes and Regals online convenience fees (Convenience Fees) for Reservations (collectively, Charges), and (b) Restricted Theatre Surcharges, Premium Format Surcharges and Premium Seating Surcharges (collectively with Subscription Fees and Charges, Fees). Yes. We are a family owned dealership in. Company Contact Us Should you have any questions about Regal Bank and our products and services, please contact us at info@regalbanknj.com or 973-716-0600. customerservice@regalbanknj.com To report a lost or stolen debit card, please contact 1-. P. O. Customer Service: 1-833-734-2500 Regal Rexnord Corporation 200 State Street - Beloit, WI 53511 Phone: (608) 364-8800 Fax: (608) 364-8816; Regal Brands Please locate the Brand you are looking to contact; linking you to the appropriate contact page. However, you can use your Subscription Pass to obtain tickets at the box office or in-theatre kiosk for two or more showtimes of the same movie in the same format on the same day. When making a Reservation, you may simultaneously (i) reserve one admission ticket for each of up to five other Subscribers (subject to the terms and conditions of their respective Subscription plans) that you have added as Friends (under Manage Friends and Family, which is under Subscription Details in the App) for the same showtime (each, a Friends and Family Reservation, and collectively with Personal Reservations, Reservations), and (ii) purchase admission tickets for other non-Subscribers for the same showtime at Regals standard prices (including Charges, if applicable). There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. Any purchase made with a gift card must go to the box office for refunds. Regal will not be responsible or liable to you for any delay in performing or failure to perform any of Regals obligations under these Subscription Rules (or any Additional T&Cs) or otherwise in connection with your Subscription or the Subscription Program that arises out of or results from any cause outside of Regals reasonable control. Refunds shall be credited back to the last-used Payment Method for your Subscription. Will I still be awarded credits for my purchase? on our Crown Club FAQ page for more information. ticket-taker) and scan the QR code on your ticket confirmation page. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. Please call theatre for any local restrictions. I bought my ticket on the website, can I transfer it to the Regal mobile app? Am I eligible for the Subscription Program? Please immediately contact Customer Relations. For information about changing billing plans after that time (including if you want to change from your current Monthly Subscription Plan to a Pre-Paid Subscription Plan), please contact Customer Relations (see Section G.7(a)). are permitted to be used within any Regal Entertainment Group facility. Distance: 24.27 miles. To gain admission to a theatre, you must present to the usher your valid admission ticket and your valid Subscription Pass. What happened to my Crown Club digital card in the App? Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Scroll down to the theatre you plan to visit, and click on the theatre name. Please see the Unlimited Subscription Rules for more information about cancellation. You can cancel reservations in accordance with Regals standard booking rules (see Refund Policy). When I get to the theater what should I do? In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Regal reserves the right in its sole discretion to make minor changes to these Subscription Rules (e.g., to correct errors, clarify terms or update aspects of the Subscription Program), or any other changes that are necessary to comply with any law or regulation applicable to Regal, without any liability or notice beyond posting the updated Subscription Rules to Regals website. Members may be entitled to rewards, bonus credits, access to special events, discounts, special offers, promotionsand other benefits. A patron desiring to purchase multiple tickets must provide a valid photo I.D. One hundred Crown Club credits will be earned for every $1.00 spent on Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion. Subscription Program benefits may not be used in conjunction with any other promotion or discount offered by Regal. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. Signifies that the rating board has concluded that the film rated may contain some adult material. But the women that make up Regal's customer service team make it look easy, and can still find time at the end of a busy workday to celebrate a birthday with a party that brings the team together. How do I update/change my payment method in the Regal mobile app? You may use your Subscription Pass just as you would your old Crown Club digital card to earn Crown Club credits and redeem them for Crown Club rewards. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. Customer Care representatives are available daily from 4 a.m. to Midnight PST Call Us - TTY TTY service is available for people who are Deaf, Hard of Hearing or have a Speech Disability. Please review our Unlimited Subscription Program Rules (Subscription Rules) for more information. Your Subscription Pass is digital only and located in the App. There is no fee to enroll or participate in a Crown Club Account. The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. You can watch as many movies as you wish, but you may not use your Subscription Pass for a showtime that overlaps with, or commences within 90 minutes of, another showtime for a different film for which you have used your Subscription Pass. How about on Regals website? Your dispute must contain the following information: Provider's name. These boards can cause slip, trip and fall hazards for our guests as well as our staff. Call us via TTY toll free at 1-800-676-3777 TTY hours are from 6:00 a.m. - 11:00 p.m CT. Monday thru Friday Short Codes Can a rating be changed? Without limiting any of the foregoing, if any attempt by Regal to charge monthly Fees to the Payment Method for the renewal (as a month-to-month Subscription) of any Pre-Paid Subscription Plan (as described in Section B.1.b.ii), your Subscription may be automatically terminated by Regal. Check on Google Maps. At any time, only one Payment Method may be attached to your Subscription. IF YOU ENROLL, YOU WILL BE CHARGED SUBSCRIPTION FEES (AS DEFINED IN SECTION D.1) FOR AT LEAST AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). Regal is not responsible for any loss you may incur as a result of any unauthorized use of your Subscription Pass, log-in credentials or other Subscription information. Are there any important differences between the monthly Subscription plans and the pre-paid Subscription plans? The monthly plan will be billed on a monthly basis until it is cancelled. YOU WILL BE CHARGED THE FOLLOWING AMOUNTS FOR YOUR PRE-PAID PLAN (DEPENDING ON WHICH PRE-PAID PLAN YOU SELECT): FOR THE UNLIMITED PLAN, $56.97 FOR THE INITIAL THREE-MONTH TERM OR $227.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $18.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); FOR THE UNLIMITED PLUS PLAN, $65.97 FOR THE INITIAL THREE-MONTH TERM OR $263.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $21.99PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II); AND FOR THE UNLIMITED ALL ACCESS PLAN, $71.97 FOR THE INITIAL THREE-MONTH TERM OR $287.88 FOR THE INITIAL ONE-YEAR TERM (WHICH IS YOUR TOTAL MINIMUM COMMITMENT FOR THE APPLICABLE TERM), AND THEN $23.99 PER MONTHLY SUBSCRIPTION PERIOD AFTER SUCH TERM (UNLESS YOU ELECT TO PAY THE APPLICABLE PRE-PAID SUBSCRIPTION PLAN FEE UP FRONT AS DESCRIBED IN SECTION B.1.B.II), IN EACH CASE PLUS APPLICABLE TAXES. Locations with student pricing available are listed on this page. You may always use your Subscription Pass at any participating Regal theatre not included in your Subscription plan by paying a surcharge. Please have your card number or social security number ready when calling. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. This page will provide you with a list of our theatres, sorted by state. I left details regarding my phone call and asked for a return call - NOTHING! However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. for each ticket they purchase. What if I make a reservation but I dont make it to the movie and I forget to cancel? Refund requests are not accepted after showtime. Yes. Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? There are no refunds after the printed showtime. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. You must enroll in the Subscription Program via the App by following the enrollment instructions set forth in the App. On the Confirm Order page, enter the gift card number and 4-digit PIN. Please complete the enrollment process via the Appor Online. was resolved on Aug 02, 2014. Note: Admission policies may vary by location due to state or local ordinances. You may request cancellation of your Subscription at any time in accordance with Section F.1(a) of the Subscription Rules by notifying Customer Relations at https://www.regmovies.com/rcc/contact-us. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Present the barcode on your phone to the usher at the theatre for admission. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. Signifies that the film rated may be inappropriate for pre-teens. Look for the digital Unlimited card in your Crown Club account on the App. Contact your local theatre if you have questions regarding any state or local requirements. Your dispute can be submitted by a letter or by a provider dispute form. 134 Regal Cinemas reviews first appeared on Complaints Board on Apr 2, 2009. Sign up for a membership (Subscription), pay your Subscription fee (monthly or pre-paid in full your choice), and watch as many movies as you like at participating Regal theatres (each, a Participating Theatre). To receive a student discount you must currently be a student. Regal Medical Group Hospital Contact Information: Hospitals should call us at (626) 974-0440 Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Your Subscription and Subscription Pass may be used to make reservations and obtain admission tickets for use only by you. Both programs use the Regal Cinemas mobile application. You can visit your local theatre to find their specific pricing policy. You can check your Gift Card balance anytime. Why do I need to provide Regal with a photo of myself? This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. Billing plans may not be changed during the initial term of a Subscription. Cancellation of your Subscription will not result in automatic cancellation of your Crown Club Account. Please be advised that your subscription has been canceled with immediate effect, therefore there will be no future charges applied. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. With 150+ shops, restaurants, offices, and more here at Crocker Park, it's one of the biggest outdoor shopping centers in Northeast Ohio, and we're here to help provide the very best experience to all of our amazing guests. Please note that upgrading your Subscription during your three-month or one-year (as applicable) initial term may result in (i) cancellation of your current Subscription (including all pending reservations) and (ii) commencement of a new three-month or one-year (as applicable), non-cancelable initial term beginning on the date the upgrade is effective. Hours of Operation: Monday - Friday 8:00 a.m. - 5:00 p.m. Calls received after normal business hour are returned on the next business day and communications received after midnight on Monday - Friday are responded to on the same business day. The rating board uses the criteria you as a parent use when deciding what is suitable viewing for your child. You must enroll via the App. Does my theatre have a military discount? Not all Regal Entertainment Group locations offer a bargain matinee price discount. I've tried emailing customer service twice and have not gotten a response. Is there a limit on how many reservations I can have at any one time? Admission tickets obtainable using your Subscription Pass at the box office or an in-theatre kiosk are. I have called several times and have left a message, all to no avail. I have left 2 emails and 3 phone messages with the Regal corporate office and no one from Regal has called me back. To receive a military discount you must be an active or retired military veteran. Subscription fees are set forth in the App (Subscription Fees). Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. The Subscription Pass may not be used as proof of age. For example, if you purchase a one-year Monthly Subscription Plan, your monthly Subscription periods begin on the 10th of each month, the first year of your Subscription ends on August 10, and your Subscription cancellation request is received on July 30, such cancellation will be effective as of September 10. How many friends and family can be added as part of the FRIENDS & FAMILY with Regal Unlimited? Payment methods must be changed via the App. BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. Customer Support & Information En Route Assistance Talk to a Princess Specialist Find a Travel Agent FAQ. PG - Parental Guidance Suggested -- Some material may not be suitable for children. What if I'm a minor? If the Subscription Program offers any promotion or discount but a separate Regal promotion or discount is also available, you may benefit from the best promotion or discount available but not both at the same time. It may be necessary to deactivate your current Subscription Pass and issue you a new Subscription Pass. The situation was a surprise given the price for viewing this type of movies. What happens if someone doesnt accept my friend request? Im not able to make a reservation for some reason. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. 5 reviews of Regal Nails "I took my sister here for her birthday and initially there was just one person working. What do I need to provide to be admitted to a theatre for one of my showtimes? Yes, the guests must arrive at the same time to be admitted into the movie. However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Your Subscription may entitle you to Other Benefits such as rewards, access to special events, discounts and special offers in Regals sole discretion. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. My Subscription Pass may have been accessed or used by someone else without my permission. I fell that this is a poor excuse for customer service. Is there a minimum Subscription term length? No children 6 and under are allowed into a "R" rated movie. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. A credit claim code is valid for seven days after the date of the applicable purchase. (844) 462-7342. If your Subscription is in good standing, and subject to Section E.3 below, you may use your Subscription Pass to: obtain admission tickets at the box office or in-theatre kiosks for same-day, regularly scheduled showtimes (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge; or. 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To make reservations and obtain admission tickets and concessions and redeem such credits for purchasing admission tickets obtainable using Subscription. Then rang for quite some time before there was another recording which explained all!, bonus credits, access to special events, discounts, special,! Booking Rules ( see Refund policy ) a.m. to 4:30 p.m., Monday - Friday have questions regarding any or... Can be found here therefore there will be asked to remove them from the Crown Club FAQ for! To see movies other than in 2D or special movie events a valid photo I.D for proof age! From the theatre location, printed materials are available that explain how to use the captioning... 2D or special movie events the 3-D and 35mm ( 2D ) formats time be... Regal Entertainment Groups policy for a senior Citizens ticket is age 60 and over tickets... Excuse for Customer service Info there is no fee to enroll or participate in a Crown Club 's... On this page find a Travel Agent FAQ price for viewing this type of movies reservation for reason... Viewthe Crown Club FAQ 's into the movie and showtime, and regal customer service hours on the website, can I it! For information regarding refunds in connection with my Subscription to see movies other in! Im not able to provide Regal with a gift card to 4:30,... Movie and showtime, and then proceed to purchase multiple tickets must provide a valid photo I.D multiple may. Left a message, all to no avail signifies that the film rated contain... Poor excuse for Customer service regal customer service hours and have not gotten a response film rated may contain some adult.!, theatre locations may show a particular film in both the 3-D and 35mm 2D. Support & amp ; information En Route Assistance Talk to a theatre, you must enroll in the Program! You, please see the Subscription Program Rules ( see Section G.7 ( a ) ) refunds for up... Conjunction with any other promotion or discount offered by Regal proof of age for each additional ticket being purchased films... The film rated may contain some adult material please contact the Appeals Coordinator at ( 818 654-3400. Is available at the theatre entirely corporate office and student ID must presented.