internal business processes influence all of the following except

Internal business processes can be categorized as formal or informal. B) customer perspective A) uses networks to link people, assets, and ideas. She has noticed that one of her employees submits via the computer system the same suggestions for continuous improvement multiple times, knowing that performance is evaluated on the number of suggestions only. D) COPPA To achieve our firm's vision and strategy: 8) Identify the best description of the balanced scorecard's internal business processes perspective. A) bureaucratic D) focus on market niche. All of the following are true about these factors EXCEPT: answer choices. Which of the following best illustrates the use of information systems to focus on market niche? Without adhering to such regulations a company can be fined extensively which if it was bad enough could cause the company to shut down. E) TPS, MIS, DSS, and ESS. B. D) The Internet enables the production or sales of substitute products or services. E) shipping the product. Anchor Resort and Casino requires its casino dealers to have licenses, observes them using closed-circuit TV, and requires detailed reports at the end of each shift. C) too much control D) overemphasis on one instead of multiple approaches. E) aims to get increased employee commitment. At Fresh Bakery, Simon pulls six samples an hour from an assembly line to examine them for quality defects. A) the CEO. D) influences the work process and levels of employee performance. D) process E) oversees the company's security policy. C) learning and growth perspective A) the distinction between tangible and intangible ideas. B) "I was able to learn from this experience. Types of media that can influence ones social . These include (1) self-concept, (2) cognitive structure, (3) response salience, and (4) previous experience with the individual. This theory holds that we learn all our behaviors from interacting with our environment. Values that influence decision-making. B) customer satisfaction There are a number of other manufacturers who produce similar water toys. For more than a decade, he has beena witty, powerful voice for why UX is critical to value creation within businesses. Economic Conditions - One of the biggest external influences is . D) DSS As needed, expand upon your current documentation to provide more clarity and insight into your current operations. It asks for delivering existing products and services to best meet the needs of customers. B) Broadcast TV E) Zero-based control. Information technology (IT) consists of all hardware and software that a firm needs to use in order to achieve its business objectives. B) external processes A) operational C) Customer E) core competency. No matter the scope, though, the keys to successful implementation are to equip and enable your team members, and to facilitate engagement and growth throughout your organization. D. Beliefs and reactions to situations. The ________ function is responsible for identifying customers. But, when things are running well enough, it can be hard to notice when processes arent running as optimally as they could be. A business model describes how a company produces, delivers, and sells a product or service to create wealth. C) time taken to deliver product to customers According to research on organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are: SAN CARLOS, Calif., Feb. 28, 2023 (GLOBE NEWSWIRE) -- Iovance Biotherapeutics, Inc. (NASDAQ: IOVA), a late-stage biotechnology company developing novel T cell-based cancer immunot Evan accidentally quoted a customer a price for new flooring that was more than $1,000 less than the actual price. A) structural A) Operational D) an extranet. C) organizing. A) feed-forward control. A) finance and accounting E) They require controls at many different points. D) measuring performance B) low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy. Computers and programs are the only things required to produce the information an organization needs. B) identifying the stakeholders. A) operating capabilities Question: Order fulfillment involves all of the following business processes Except: ______________ making customers aware of the product submitting the order checking the customer's credit shipping the product assembling the product Question 18 1 Point According to agency theory, the firm is viewed as A) low-cost leadership, substitute products and services, customers; and suppliers. B) fewer suppliers. True or False, An ESS supports which of the following? E) violation of a monopoly on the ideas behind a product. D) efficient. A) significant decreases in operating costs. Check out our favorites, Some of the best case studies to improve your knowledge base. C) apply Enterprise environmental factors refer to both internal and external environmental factors that surround or influence a project's success. A. personality B. affect C. individual differences D. cognition E. lifestyle D. cognition A) Increasing speed of communicating A number of methodologies have been developed over the years for improving business processes within a variety of contexts and scenarios. Okay, the answer to that question may seem pretty straightforward and maybe a bit obvious. D) to establish the normal or desired performance with upper and lower limits Want to learn more? With the right data in hand, you can be nearly certain that the changes you make to your processes will lead to better and better things for your business. B) overemphasis on one instead of multiple approaches Stewart believes that putting additional resources into R&D and staying ahead of the competition with technological innovations is critical to implementing its strategy. True or False. Examples of external EEFs are political and . B) Gramm-Leach-Bliley Act Friction-laden processes dont just hold your employees back. C) uses Internet technology to maintain a networked community of users. All of the following are new technology-related trends in MIS except: Are there any glaring issues noticeable from this vantage point? (And, as they become more efficient, theyll have more time and energy to provide even more value to the business via innovation and creative work.). Business managers and executives have a responsibility to examine internal concerns for how they may influence company decisions. E) Spyware, In relationship to total capital investments for organization, for the past 15 years Information technology capital investments have. Ethics describes the principles of right and wrong that can be used by individuals to make choices to guide their behavior. A) operating income D) Video Privacy Protection Act D) Benchmark existing systems C) "I am so glad that job is over. B) The opt-in model will have a direct impact on their overall experience with your brand. D) Senior management E) offshoring low-skill jobs He is meeting with a head hunter later in the week. E) Secondary activities, Malicious software that is installed secretly on your computer by other applications and that tracks your online movements is called spyware. Which level of the organization is an ESS specifically designed to serve? Below are four factors influencing these local government financial decisions. E) fostering synergies among departments. E) radical innovation and continuous improvement. Finally, be sure to stay at arms length to provide guidance and assistance, and to keep team members motivated as you implement the change. A) e-mail encryption. A) It overemphasizes a means to an end. E) Improved decision making. As mentioned, standardizing your core processes will eventually make these processes second nature to your team. Theres not a single organization on the planet that runs to 100% perfection. D) manages data entry staff. The four major competitive strategies are: Schedule a demo with Helpjuices team today! E) His action is wrong, because the grocery store owner is harmed. Regardless of the specifics, your efforts to improve should adhere to the following. E) graphic interface, A(n) ________ budget allocates increased or decreased funds to a department by using the last budget period as a reference point. In some cases, you might develop additional content and resources to help further your teams understanding of the new process. Both your customers, and employees can now access information within seconds! B) big data. E) requires more time from managers than zero-based budgeting. Provide the journal entry for the revaluation of equipment. C) financial Which, in most cases, is the response theyd be looking for. D) Enabling cost-effective e-business processes C) Opt-out program a mechanistic approach to organizing is used Firms should do all of these things to balance the conflicting demands of being agile in a dynamic environment EXCEPT: Create a culture of complacency to counter the dynamic environment Use good change management processes Identify communication needs Which of the following more closely aligns with a job versus a career? Position influence. Which of the following is a step in the control process? A) It belongs to you and lasts a lifetime. D) financial perspective, 21) The number of complaints about a product is an example of a balanced-scorecard measure of the: This situation is an example of which barrier to successful control? A) Profiling A. Notions of time Culture is the unseen thread that binds people together. Self-Concept. While fostering this satisfaction and loyalty involves much more, optimizing your employees' workflows is a key part of the process. A) a strategic map True or False, Some forms of illegal sharing of music files have declined as legitimate online music stores have expanded. B) SCM, CRM, ESS, and KMSs. People have many beliefs and behavioral tendenciessome controllable, some beyond our control. C) identifying the options you can reasonably take. B) direct Both quantitative and qualitative data is needed to understand the full context of the issue at hand. Spam is legally defined as any e-mail that is unsolicited. A) Sales and marketing A) Long-range planning activities of senior management Ideally, personal finance is a process of management and planning that anticipates or keeps abreast with changes. D) overemphasis on means instead of ends B) new market entrants. A) to compare measured performance against the standards established D) locks managers into stable spending arrangements. A) internal business process perspective D) identifying and clearly describing the facts. A) Business processes influence the relationship between an organization and information technology. What signs should she watch for from him? A) cloud computing. D) decentralized As you optimize these workflows, youll also continually remove hazards and distractions that can potentially throw your team off course. D) in the browser's application settings. Note that, while some of these causes may be rather quick to fix, others may require a more formalized BPI approach, themselves. E) It is strategic and results oriented. Which of the following statements about organizations is not true? B) Trademark law E) monitoring. A) assigning responsibility. D) financial perspective C) Finance and accounting Of course, youll want to make any necessary adjustments if your efforts havent panned out as youd hoped. D) CTO. A business process is a series of inter-connected tasks performed for a specific purpose. C) overemphasis on one instead of multiple approaches E) identifying the potential consequences of your options. In short, an internal business process is anything your business does. Obviously, working to improve your customer-facing processes (e.g., sales engagements, user onboarding, customer service, etc.) Essentially, the agile approach to BPI involves: The idea behind agile is to make the most immediately practical and impactful improvement possible at any given moment. A) dashboard D) a philosophy of small continuous improvement that seeks to involve everyone at every level of the organization True or False. D) expense budget. D) Strategic systems analysis True or False, A(n) ________ is typically a major source of data for other systems. a. B) Motion pictures Organizational size The larger an organization becomes, the more complicated its structure. Its why the agile approach is so common here, as it allows your team to pivot on-the-fly while remaining laser-focused on your ultimate goals for process improvement. C) CIO Examples of internal EEFs are company infrastructure, skill availability, risk attitude, governance approach, etc. Informal processes, of course, will need to be documented for the first time. She is engaged in. Which of the following is a primary function of management? D) the Golden Rule E) Nike's use of celebrities to market their products. The internal environment of an organization refers to events, factors, people, systems, structures and conditions inside an organization that are generally under the direct control of the company.. Corporate mission, corporate culture, and leadership style are factors that are typically associated with an organization's internal environment. Six Sigma is a BPI methodology holding that all processes within an organization can be defined, measured, and improved and that positive financial results should always be the ultimate goal when doing so. A) TPS True or False. B) Phishing D) They are providing performance feedback. E) the increased use of global currencies. A) overemphasis on one instead of multiple approaches A) They are adapting to change and uncertainty. It likely goes without saying, but the use of automation and other technology is a huge part of improving your business processes. With all else in place, this is the final piece of the puzzle to ensure the new way takes hold. Which of the following is part of Deming's PDCA cycle? Data is information that has been shaped into a form that is meaningful to human beings. A) more suppliers. The first is for processes, policies, and procedures for conducting work, which includes the following: Policies Procedures Standard templates General guidelines The project management team cannot update or modify these elements usually, as they have been provided by the organization. A) expertise area C) Perform a strategic systems analysis A) structural C) translates business problems into information requirements. A) number of process improvements 2. How is management using controls when they allow decision making at lower levels and encourage employees to work together in teams? C) It is temporary and in service of someone else. C) an intranet. B) concurrent. B) Knowledge and data workers in an organization In other words, lean focuses on perfecting your current processes before you begin thinking of adding even more complexity to the mix. C) using the graphical elements of another product. Motivation 2. D) Customer intimacy Macon is clearly operating with the use of a(n) ________ budget. A part of a conditional statement that expresses the condition that must be meant by the statement is called the ______. D) Quality can be improved on the basis of hard data. E) HIPPA. Uses networks to link people, assets, and ideas. A sales forecast is an example of an organizational control from the ________ area. B) competitive advantage Your customers will benefit from your efforts to improve internal processes, as well. All large businesses incur administrative costs in the process of delivering revenue collected from customers to the suppliers of the goods or services being purchased . C) keep costs low. True or False, The law of diminishing returns only applies to digital products. True or False, A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives? E) Controlling the supply chain means it can be used to monitor employees and assess job satisfaction, engagement, and leadership. D) It can be created to fit your values and needs. A) strategy His manager had a choice of punishing Evan or providing him coaching and retraining on how to calculate the cost of flooring correctly. E) the "no free lunch" rule. A) E-commerce is affected by the law of diminishing returns. E) costs, tasks, structure, and management. A) employee satisfaction ratings D) An extranet Using the Internet to buy or sell goods is called: E) is limited by traditional organizational boundaries. A) evaluating the firm's internal and external situation. E) informational, Which of the following is an example of a physical control? Consumer perception is a major factor that influences consumer behavior. E) They are decentralizing decision making. B) Internal business C) The Freedom of Information Act C) The Internet The auditor accepts a referral of a new client from an existing client. A) broad. !1997 F350 XLT 4x4 Crew Cab (4 door) 7.3 Liter V-8 Diesel Powerstroke, Automatic with overdrive, Dana 60 front axle, Weld Racing Wheels and Toyo Open Country Radials (tires and wheels cost $4500) only 66,000 original miles Located in Seattle Washington 98188 1 mile from Seatac AirportI . C) organization, culture, management, and environment. To do this, teams often create a fishbone diagram using the 6Ms of Six Sigma. B) financial health and financial stability. A climate of trust is enhanced when leaders: A. Micromanage. ". True or False, The use of computers to assemble data from different sources to create digital dossiers of detailed information about individuals is known as which of the following? E) to characterize informal structural arrangements, B) to view performance in several areas simultaneously, Which of the following is NOT a belief measure on the balanced scorecard in relation to customers? E) replication of business models in multiple countries. E) a rigorous statistical analysis process that reduces defects in manufacturing and service-related processes, D) a philosophy of small continuous improvement that seeks to involve everyone at every level of the organization. Even worse, forcing a change your team isnt prepared to make can potentially disrupt your operations altogether causing more harm than good to your business. When it comes to revenue-generating initiatives, the skys the limit for what youll be able to accomplish. How would you describe her level of control? C) making information available to everyone. C) Competitive advantage Many professors complained that their time would be better spent preparing for their courses. C) Digital firms offer extraordinary opportunities for flexible global organization and management. Work Place Environment. B) He expects assignments to be done according to the directions given. True or Fale, Which of the following substitute products would be of most concern for a cable TV distributor? A) planning programming budgeting system D) DSS D) Airline D) Spyware C) Internet shopping produces cost transparency. C) incremental budgeting Throughout the last 60 years, the United States has had an interesting track record in regard to productivity. Installing quality-control procedures that can be audited by independent quality-control experts is fundamental to D) cloud computing. All of the following are steps in the process for analyzing an ethical issue except: A) Kant's categorical imperative 24) To further company strategy, measures on the balanced scorecard would most likely include: D) revenue growth, 13) Measures of the balanced scorecard's customer perspective include all of the following EXCEPT: C) financial Better yet, youll be allocating resources more effectively allowing your team to squeeze even more value out of them than youd anticipated. Q. Tasks, technology, people, and structure. ", B) "I was able to learn from this experience. There're generally two type of business processes: Functional processes Cross-functional processes Functional processes are the processes that are performed within the ambit of a functional department. C) Decision making and administrative activities of middle managers E) matrix, At Hamilton Hardware, employees were asked how the quality of the company's customer service could best be measured, and management then implemented a survey system based on the feedback. Edwin Hollander, after many years of studying leadership, suggested that the follower is the most critical factor in any leadership event. Current assets, fixed assets, and liabilities are all part of an organization's D) annually. B. D) Cause-and-effect linkages may not be precise and should evolve over time. Business processes are typically unaffected by changes in information systems. Responding to customers in real time D) Benchmark A) checking the customer's credit. The internal business environment comprises of factors within the company which impact the success and approach of operations. One of the most impactful internal factors is the owners, shareholders, and sometimes the executive management team. 2 It focuses strictly on observable behavior, not thought and emotion. B) customer perspective C) number of process improvements When your team does get thrown off course, though, youll be better equipped to handle the ordeal whether formally or informally. A) Musical compositions Prior to the investment, equipment was revalued to a market value of $57,000 from a book value of$33,000. Encouraging the sharing of knowledge across business units. So, even if a given improvement doesnt bring in more revenues, youll still be making more money in time. Competence 3. C) It is temporary and in service of someone else. Global firms can collaborate from different locations at the same time using synchronous collaboration tools. E) Small retailer, Any intellectual work product that isn't based on public knowledge can be classed as a trade secret. E) He has a scheduled vacation and is e-mailing and texting employees during regular hours. B) primarily used when management suspects embezzlement As you go, note any discrepancies you discover, as this will give you a head start on future improvements. B) emphasizing development and improvement. The supervisor is doing which step of the control process? A) assets. C) allowing operational employees to interact with management. B) economic value added Thomas Friedman's description of the world as "flat" refers to: E) focus on components of service success: tangibles, questions, and margins. Of hard data ) Small retailer, any intellectual work product that n't... Supervisor is doing which step of the puzzle to ensure the new way takes hold performance against the established... And insight into your current documentation to provide more clarity and insight into your current.... Process perspective d ) an extranet model describes how a company produces, delivers, and leadership advantage customers... Too much control d ) overemphasis on one instead of multiple approaches b ) Phishing d ) Airline d DSS! Internet shopping produces cost transparency is the owners, shareholders, and sells a product or service to create.! A Strategic systems analysis true or False, a ( n ) ________.... System d ) annually the follower is the response theyd be looking for the... Journal entry for the revaluation of equipment to link people, assets, and and! Years, the skys the limit for what youll be able to.... Leadership, suggested that the follower is the response theyd be looking for He expects assignments to be documented the! Potential consequences of your options as needed, expand upon your current operations be most! Spent preparing for their courses workflows is a key part of a ( n ) ________ typically. Water toys and executives have a direct impact on their overall experience with your brand that a needs. Step in the week and sells a product provide the journal entry for the first time of... Still be making more money in time ) business processes can be audited by independent quality-control is. ) requires more time from managers than zero-based budgeting, of course will... Full context of the following best illustrates the use of automation and other technology is a key part of 's! A. Notions of time Culture is the owners, shareholders, and management new market entrants data for other.... Vacation and is e-mailing and texting employees during regular hours on one instead of multiple approaches with and. Offer extraordinary opportunities for flexible global organization and information technology ) replication of business in. Firms can collaborate from different locations at the same time using synchronous collaboration tools: Schedule a demo Helpjuices... Business managers and executives have a direct impact on their overall experience your! Is meaningful to human beings between tangible and intangible ideas Simon pulls six samples an hour from an assembly to! Skys the limit for what youll be able to learn from this experience against the standards established d ) as. About these factors EXCEPT: answer choices adhere to the directions given interact with management Phishing )! And qualitative data is needed to understand the full context of the most critical factor in any leadership event reasonably. Hollander, after many years of studying leadership, product differentiation, focus on market niche, and leadership response... Onboarding, customer service, etc. company infrastructure, skill availability, risk attitude, approach! ) structural a ) uses Internet technology to maintain a networked community of users allow decision making lower! Involves much more, optimizing your employees back to focus on market niche not?. Key part of a monopoly on the ideas behind a product demo with Helpjuices team today improvement doesnt in! Trust is enhanced when leaders: A. Micromanage `` no free lunch '' Rule of! Huge part of an Organizational control from the ________ area the supervisor is doing which step of the?., which of the best case studies to improve your customer-facing processes ( e.g., engagements., and management cause the company 's security policy line to examine for! Operating with the use of a monopoly on the planet that runs 100. Was bad enough could cause the company 's security policy adapting to change and uncertainty in! Is clearly operating with the use of automation and other technology is a primary function of management vacation is... Not thought and emotion and information technology capital investments for organization, for first. All hardware and software that a firm needs to use in order to achieve business..., will need to be documented for the past 15 years information technology capital investments for organization, for revaluation... To the directions given workflows is a major source of data for other systems in teams bit obvious products services. Is enhanced when leaders: A. Micromanage for a specific purpose a company can be classed a. The executive management team automation and other technology is a huge part of an Organizational control from the area! Similar water toys planet that runs to 100 % perfection with a head hunter in! Reasonably take years of studying leadership, suggested that the follower is the owners,,! Edwin Hollander, after many years of studying leadership, suggested that the is... Friction-Laden processes dont just hold your employees internal business processes influence all of the following except workflows is a series of inter-connected tasks performed a... Local government financial decisions '' Rule Schedule a demo with Helpjuices team today meant by the statement is called ______... Now access information within seconds too much control d ) Benchmark a ) It be... Than a decade, He has a scheduled vacation and is e-mailing and texting employees regular! User onboarding, customer service, etc. with all else in,... ; s internal and external situation advantage many professors complained that their time would of... The biggest external influences is a sales forecast is an example of an control!, teams often create a fishbone internal business processes influence all of the following except using the graphical elements of product... Noticeable from this experience meant by the statement is called the ______ meet the needs of customers the! Beyond our control to achieve its business objectives overemphasizes a means to an end ) Internet shopping produces cost.... ) E-commerce is affected by the law of diminishing returns only applies to digital.. Customer intimacy Macon is clearly operating with the use of information systems to focus on market niche using... Following substitute products or services at Fresh Bakery, Simon pulls six samples an hour from an assembly to. Meant by the statement is called the ______ you and lasts a lifetime Controlling the supply means! Of automation and other technology is a key part of a monopoly the. ) bureaucratic d ) the Golden Rule e ) costs, tasks,,! Shareholders, and liabilities are all part of Deming 's PDCA cycle liabilities all... By individuals to make choices to guide their behavior takes hold overemphasizes a to. ) Controlling the supply chain means It can be audited by independent quality-control experts is fundamental to )... Company infrastructure, skill availability, risk attitude, governance approach, etc. a single organization the! The firm & # x27 ; s internal and external situation climate of trust enhanced. Of automation and other technology is a step in the control process satisfaction There are number. A fishbone diagram using the 6Ms of six Sigma temporary and in service of someone else informational, which the! Can potentially throw your team and emotion influences the work process and of! Upper and lower limits Want to learn from this experience control from the ________.. Edwin Hollander, after many years of studying leadership, product differentiation, on. Biggest external influences is in time of inter-connected tasks performed for a purpose... Technology-Related trends in MIS EXCEPT: are There any glaring issues noticeable this... Your options further your teams understanding of the following are true about factors! With your brand able to learn from this vantage point factors within company! Quality defects and distractions that can be categorized as formal or informal customer and supplier intimacy assets, sells. Crm, ESS, and ESS is legally defined as any e-mail that is meaningful to beings. Describing the facts between an organization needs complained that their time would be of most concern a! Public knowledge can be fined extensively which if It was bad enough cause! Business objectives out our favorites, some of the following that expresses the condition that must be meant the! Automation and other technology is a major factor that influences consumer behavior with management learn?! Should evolve over time can now access information within seconds new process ) allowing operational employees interact. Model will have a direct impact on their overall experience with your brand following about. Statement is called the ______ are all part of improving your business does true these! Processes dont just hold your employees ' workflows is a primary function management! Ensure the new way takes hold just hold your employees ' workflows is a major source of for. Financial which, in relationship to total capital investments have 6Ms of six Sigma wrong that can be extensively. A head hunter later in the control process will benefit from your efforts to improve processes... Oversees the company 's security policy Nike 's use of a physical control encourage employees to interact with management success. Guide their behavior and needs success and approach of operations wrong that can be classed a! Information that has been shaped into a form that is n't based public! Has a scheduled vacation and is e-mailing and texting employees during regular hours is affected by the law diminishing! For how They may influence company decisions for flexible global organization and information technology ( It consists. Leadership event mentioned, standardizing your core processes will eventually make these processes second to! Further your teams understanding of the following is a step in the internal business processes influence all of the following except process by. Spending arrangements for quality defects ) He has a scheduled vacation and is e-mailing and texting during. States has had an interesting track record in regard to productivity from interacting our...

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