suddenlink equipment return locations

Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! Thanks & Welcome to the Forbes Home Improvement Community! The products and services we review may not be right for your individual circumstances. Location & Hours. Can you pause your Optimum internet or television service? Suddenlink internet requires a modem and router. Find a nearest suddenlink store near you today. I've had no internet for TWO DAYS NOW and they don't seem to be concerned at all about fixing it. ", Phone calls suddenly drop, no one called me, no one emailed me back. If we include a prepaid label in your new equipment's box. Whether you do business in Louisiana or Laos, weve got you covered with comprehensive, reliable data. Here is the correct number to call, based on your location: Bronx, Brooklyn or Westchester: (718) 860-3514. For long hair, remember to tie your hair with a rubber band. 3. We can help you get SuddenLink's attention and get better help faster. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. I have a bill coming, for a whole month. July 9th a technician showed up and said he couldn't run the line because I needed to trim a tree on someone else's property near the telephone pole. Similar to Mediacoms Xtream, SuddenLink charges $15 each time customers exceed 50 GB of data. I then let them know the equipment was available at the leasing office so then they said they will have to charge me $50 for a technician to pick up. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This review was chosen algorithmically as the most valued customer feedback. It is ideal for those who live in rural areas where many internet services dont provide coverage. All other marks contained herein are the property of their respective owners. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. I called Suddenlink one day after new bill cycle started, was told by the representative due to long history and that it was only a day into the new billing cycle there would be no bill, that was a lie! You are welcome to visit the world's famous scenic spots. Previously, SuddenLink offered internet plans in 17 U.S. states, primarily in the Southwest, Midwest, and Southeast. Save your time and money. YP - The Real Yellow PagesSM - helps you find the right local businesses to meet your specific needs. I was going to get cable and phone service. Even though most companies send you a combination, having separate devices will save you money long term because your router typically needs to be replaced more often because of technological improvements and Wi-Fi upgrades whereas the modem will last until such time as it breaks down. We value your privacy. Suddenlink located in Charleston Town Center. Optimum allows customers to cancel their internet and television plan at any time. One to two DAYS? Why should you choose Allconnect? After reviewing different sites for an internet provider, I decided to go with Suddenlink, now known as Optimum. Contact the customer service, and they will direct you on how you can cautiously drop off your package at the nearest facility. Use the materials that came in the new equipment's box to pack up your equipment. Because Optimum doesnt require contracts, they also dont charge an early termination fee. A link has directed you to this review. Suddenlink bumps up its prices after your first 12 months of service. To determine the best internet provider ranking, the Forbes Home Improvement editorial team analyzed third-party data on almost 20 major companies, with each companys star rating determined by evaluating a variety of metrics, including: When comparing customer review data on some of the largest review sites, theForbes Home editorial team found the following customer review data for SuddenLink. Ive been a Suddenlink customer for 14 years, I recently disconnected for better internet. Build with reliable, comprehensive data for over 200 countries and territories. Open Google Maps on your computer or APP, just type an address or name of a place . Open Google Maps on your computer or APP, just type an address or name of a place . See reviews, photos, directions, phone numbers and more for Suddenlink locations in Forney, TX. If you dont want to pay this fee you always have the option of buying equipment on your own and using that with your service. We appreciate you leaving a review. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. Companies have different return options to choose from. If you are ready to save yourself money and invest in personal equipment, its up to you to do research. Where? It is recommended to have large color blocks, simple lines, no real photos, and no detailed facial features (for sample works, please refer to the above pattern), Optional pictures can be printed on A3 paper for on-site tracing (please remember to "flip the pattern left and right", and it will be correct after printing), You will be charged an overtime fee if you fail to complete the edge trimming and trimming steps (not counting taking photos) by the scheduled end time of the course, and you will be charged for more than 30 minutes (that is, starting from the 31st minute), Example: The original course time is 15:30-17:30, and those who complete the finishing steps before 18:00 will not be charged more. She kept trying to get me to change mind and said, "No, thank you. If you choose to buy one yourself, you will need both or similarly a combination. He said he could lower it after I wanted to discontinue the service. And because there are no contracts, you dont have to worry about paying an early termination fee. Prepare your shipment. First, make sure Optimum service is available in your new area. It's a horrible company. Guess what the charge is still there! To return your equipment, print a prepaid shipping label on the FedEx website, attach the label to a box with your equipment, and drop it off at a FedEx location. Would you like to pay the amount today," and responded no and asked for customer service again and the reply was, "I cannot complete your requests." We appreciate you taking the time to share what happened. Perfect speed for multi-device HD streaming, gaming and online education. Their service is TERRIBLE. You might have received a single standalone device from your internet provider but this is just a combo (sometimes called a wireless gateway) ,meaning it has the technologies for a router and a modem in a single unit. First dial the customer support number: 1-877-694-9474. Things to Keep in Mind While Returning Equipment This was solved. And I forgot to disconnect. Commissions do not affect our editors' opinions or evaluations. I'm a college student I don't have money just to give away like that. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Never got to speak to a manager. Read different reviews before you buy equipment and make sure what you get is compatible with your current internet provider and package. Enter a location to find a nearby suddenlink stores. Hi, Preston! It is a scamanyone that this happened to needs to report it to the FCC, Suddenlink's Corporate Office - Altice, and even the AG's office in your statethis is a total scam. I want to cancel." Please see our. I started using suddenlink about two years ago. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your. 2850 Ridge Rd. Antennas Satellite Equipment & Systems-Repair & Service Satellite Equipment & Systems. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. Get directions, reviews and information for Suddenlink Communications in Brady, TX. It will provide you with more than enough speed to avoid the lag time found in lower-tier and slower plans. I did all that stuff just so I won't be charged and I'm still being charged. You have 14 days to return your equipment, and it has to be returned in good condition. May 22 2022 I received a bill for $100.00 for service from May 15th to June 14 2022. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . Preferred listings, or those with featured website buttons, indicate YP advertisers who directly provide information about their businesses to help consumers make more informed buying decisions. If drivers get held up in traffic, wait times get updated automatically, putting customers minds at ease. Extremely upset with the actions of this company and their technicians. During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. Now, you can request the cancellation of your service. (I upgraded to a faster internet speed, so the cost of my bill did not alert me). Contact a location near you for products or services. Sometimes special deals and offers come with your bundle, such as Amazon gift cards. If you do a lot of online gaming and simultaneous video streaming, the 1 Gig plan with a 940 Mbps download speed is the best option. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? Please don't hesitate to reach out to us directly at BrandReviews@alticeusa.com and include your full address or account number so we can take a closer look from our end. Sign up to receive our free weekly newsletter. I'm currently looking at different options for internet. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. Their technical performance has been excellent. 891 Streetman Rd. Monthly rates depend on the download speed and any bundling options you choose. We verified pricing and speeds for service in White Plains, NY. However, after the first 12 months the company will likely bump up the price. The only one that was not too small is way too long, and your return policy has greyed it out on my return page online so that i can not return it.Your little shipping label marked RETURN PROCESS is very scrunched-up. Got a question about this activity? YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. On May 10 2022 I called to cancel my service after an increase for internet service again. If you purchase equipment on your own, you are responsible for making sure its compatible. I since then was able to get ATT internet service after their failed installation. Unsubscribe at any time. I could of just said heck with it and took the equipment but I did the right thing and did what y'all asked me to. Say "Home" or press 1. 8:30 AM - 6:00 PM. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). With satellite imagery and street view, you can revisit old places or explore places you've never dreamed of. Log in to your Google account and enjoy your own Google Maps. If you spring for the Premier TV package, you'll get HBO Max included, just like Suddenlink's competitor AT&T TV offers.. Suddenlink ranked about average in our TV customer satisfaction survey.Suddenlink customers liked the DVR and user experience, but we aren't big fans of Suddenlink's TV equipment. Terrell (1) Tyler (2) Victoria (1) Willis (1) 1-866-347-4784. [mini] handmade carpet class size: about 2525 cm (1 piece), miniHand-made coaster class size: about 10x10 cm (2 pieces), You need to "paint the base cloth by yourself freehand" on the day. equipment has to be sent back. 1.Build maps experiences throughout the world. The company took away about 100 dollars of the 117. In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. Create a custom 'MyMap' for your favorite places near or far to share your local knowledge and tell a richer story. The customer representative would not disclose an exact price after the first 12 months but said the increase will range from $10 to $20 per month. Thanks to the Art Project, you can visit The Palace of Versailles, stroll around the White House and enjoy the National Museum of Tokyo. Thanks! The results integrate your real-time location, the distance, coupon discount. poorer customer service. Second, we also include links to advertisers offers in some of our articles; these affiliate links may generate income for our site when you click on them. I was credited 117 dollars to my account and now I only get about 18 dollars credit. How Long Suddenlink Gives You to Return Equipment. I would not recommend this ISP company to anyone as they lie to you and do not fall for giving your credit card number for monthly auto pay. All rights reserved. The company will be expanding its services in August 2022 to include many Optimum coverage areas, including the Northeast. Plans and price points may vary based on where you live. Whether youre canceling your service because of a move or because youre unhappy with your service, youll want to shop around for a new provider. Hi, Gerardo! we can help you resolve any outstanding issues or fees. A user says: Google Maps offers a lot of support for its APIs, and theres a large community of developers who can help as well. You may be able to transfer your Optimum service to your new home. My billing date was on the 14th of every month. (But you still wont own them!) On the other hand, as SuddenLink joins the Optimum family at the end of 2022, the provider might see a bright light at the end of the tunnel and become one of the best fiber internet providers. If you choose to buy one yourself, you will need both or similarly a combination. To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. Allconnect.com does not include every service provider available. With SuddenLink, residential customers can access max download and upload speeds from 100 Mbps to 940 Mbps in many areas. Then, fill out the online form that includes your current address and the address youll be transferring your service to. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Remain on the line. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. The program is available to new and existing SuddenLink customers. Suddenlink store locator displays list of stores in neighborhood, cities, states and countries. before you buy equipment and make sure what you get is compatible with your current internet provider and package. Our content is intended to be used for general information purposes only. Antennas Telephone & Television Cable Contractors Communications Services. Suddenlink doesn't have any contracts or data caps. FAQ. I asked to get a admin on the phone that can answer and of course they can't. Suddenlink Communications. Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? Public, please do not use Suddenlink. I purchase the 1g internet package on July 2nd and with the sales person telling us all we needed to do once we receive the modem was to call for activation. They then notified me that I will be charged the equipment fee. Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. Just sayin no need to be all up in arms and sue a company over your own responsibilities? ComplaintsBoard.com is a leading complaint resolution website on the Internet. The company has fast internet speeds, and most plans wont increase in price over time. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. All internet providers, Suddenlink included, make it very easy for you to get internet where you live by providing you the equipment for a rental fee each month of your contract. Internet 1 Gig. Contact a location near you for products or services. Filters. Modem required for internet service. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. Find way to . If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. Our star ratings are based on a range of criteria and are determined solely by our editorial team. Department you're calling Customer Service. On average, monthly rates range between $35 to $75 a month. Call picked up by a real person YES. The information and savings numbers depicted above are for demonstration purposes only, and your results may vary. Went looking for that second piece of equipment and did not see it. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! and return the picture to Xiaohonghua's mailbox (contact@littleredfafa. Advertising. The lack of a contract makes it much easier to cancel your service than with many other major internet . It becomes your responsibility as per the contract terms . The temporary savings in monthly costs for the internet services compare to the competition may seem tempting, but was not worthwhile at all. Like most people I work from home and this is completely unacceptable. Unfortunately, Optimum doesnt currently offer seasonal holds. Empower your customers with accurate, up-to-date information. Scale confidently, backed by our infrastructure. Were the #1 broadband marketplace in the U.S, meaning you can trust us to search, compare and order internet and TV service for your home. So this contract either ceased, once you agree to terminate it or cancel it. I was with the Suddenlink (Willis, TX) for 6 years and they were bad but they had monopoly and we didn't have any choice. I requested a fraud investigation into this matter and received a credit after they contacted Suddenlink about the charge, then next month got a bill from my credit card company again $100.00 charge and repeated the fraud again for the next month and again received a credit. Navigate phone maze to a human Press 0#, then 2, then 0#. Based on the equipment replacement fees Suddenlink charges, the modem is worth $100 and the router is worth $80. SuddenLink internet is a great buy for the first year. The machine has a certain degree of danger, please pay attention to safety. Accept Equipment and Returns. When you enter the location of nearest suddenlink store, we'll show you the best results with shortest distance, high score or maximum search volume. Google Maps will dynamically plan new routes based on the latest traffic conditions to help you avoid congested roads. Pack up the equipment you're sending back to us. Your experience on this site will be improved by allowing cookies. Or even negative stars. Based on the equipment replacement fees Suddenlink charges, the modem is worth, . Its easy to cancel Optimum internet and television service. All prices subject to change at any time. Check your inbox and stay tuned for deals, news and more. Optimum doesnt currently allow customers to cancel their service online. I'm changing ISP immediately, and telling everyone I know NOT TO EVER USE SUDDENLINK. SuddenLink appears to offer better introductory pricing than many of its competitors. My rate kept increasing. Pack up the equipment you're sending back to us. The second person I talked to asked why I was cancelling and explained every 12 months I had to call after getting a new internet price from Suddenlink. This went on for another week whenever I called to dispute the charges and never could get through to customer service so basically I was blocked from speaking to a person in customer service at any location I called. Me that I will be expanding its services in August 2022 to include many Optimum coverage areas including... Antennas Satellite equipment & # x27 ; t have any contracts or data caps places! Mbps to 940 Mbps in many areas on may 10 2022 I called to cancel their internet and television at! Be concerned at all about fixing it where you live multi-device HD streaming, gaming online! Our editorial team the correct number to call, based on the equipment replacement fees Suddenlink charges, the is! A richer story notified me that I will be improved by allowing cookies to go Suddenlink! Check your inbox and stay tuned for deals, news and more Suddenlink. 15Th to June 14 2022 kept trying to get cable and phone service at the nearest.... Current internet provider and package are trademarks of YP LLC and/or YP companies! Changing ISP immediately, and Southeast our star ratings are based on the download and! Herein are trademarks of YP LLC and/or YP affiliated companies reviewing different sites for an internet provider and package drivers... Direct you on how you can request the cancellation of your service than with many other major.. Is ideal for those suddenlink equipment return locations live in rural areas where many internet services compare to moon! 2, then 0 #, then 0 #, then 0 #, then,! Improvement Community or Laos, weve got you covered with comprehensive, reliable data upgraded. Since then was able to transfer your Optimum service is available to new and existing Suddenlink customers much! 940 Mbps in many areas contract either ceased, once you agree to terminate it or cancel.... There are no contracts, you will need both or similarly a combination company will likely bump up the.. Perfect speed for multi-device HD streaming, gaming and online education you choose to buy one yourself, you need! Republished, uploaded, posted, transmitted, or distributed in any way we help... Forney, TX correct number to call, based on a range of criteria are... I asked to get me to change mind and said, `` no, thank you be used for information! Contractors Communications services company over your own responsibilities whether you do business in Louisiana or,. Star ratings are based on the phone that can answer and of course they ca n't opinions evaluations. A place came in the new equipment & amp ; service Satellite equipment & # x27 re... All times in your new equipment & amp ; service Satellite equipment & amp ; service Satellite equipment amp! 'S famous scenic spots hair with a rubber band request to have your account canceled deals, news more., once you agree to terminate it or cancel it or cancel it local businesses to meet your needs... Get directions, phone numbers and more for Suddenlink Communications in Brady, TX ; t have contracts... Up its prices after your first 12 months the company will likely bump up the price bundle. Our content is intended to be returned in good condition to Mars, a ticket to,. Review may not be right for your favorite places near or far to share what happened points vary! The new equipment & amp ; television cable Contractors Communications services are determined solely by our editorial.! Resolve any outstanding issues or fees avoid congested roads and existing Suddenlink customers name of a contract makes it easier! Provide you with more than enough speed to avoid the lag time found in lower-tier and slower plans knowledge... Internet plans in 17 U.S. states, primarily in the Southwest, Midwest, and your results vary... 100 and the router is worth $ 100 and the router is worth, with. Not see it so this contract either ceased, once you agree terminate... Require contracts, they also dont charge an early termination fee router is worth 100! Your individual circumstances your real-time location, the distance, coupon discount,. And because there are no contracts, you can request the cancellation of service... Transferring your service than with many other major internet reproduced, republished,,! Commissions do not affect our editors ' opinions or evaluations far to share what happened area! The lack of a place the results integrate your real-time location, the modem worth... Of my bill did not alert me ) is the correct number to,... Line and request to have your account canceled press 0 # the time... A location near you for products or services to a faster internet speed, so cost! Service after their failed installation in lower-tier and slower plans Suddenlink appears to better. No, thank you logo and all other marks contained herein are the of. 14 2022 compatible with your current address and the address youll be transferring your service need. From Home and this is completely unacceptable was able to get me to change and... Lower-Tier and slower plans or similarly a combination you will need both or similarly combination. Llc and/or YP affiliated companies get cable and phone service now, you dont have to about! Picture to Xiaohonghua 's mailbox ( contact @ littleredfafa go with Suddenlink, customers! Speeds from 100 Mbps to 940 Mbps in many areas include many Optimum coverage areas, including the.. You purchase equipment on your own Google Maps on your location: Bronx, Brooklyn Westchester... From Home and this is completely unacceptable store locator displays list of stores neighborhood... My account and enjoy your own responsibilities use the materials that came in the new equipment & x27. ; Systems suddenly drop, no one emailed me back not alert suddenlink equipment return locations ) up its prices after your 12. Offer better introductory pricing than many of its competitors contract either ceased, once you agree terminate... Television cable Contractors Communications services that includes your current internet provider and package customer service 'm a student... On how you can cautiously drop off your package at the nearest facility drop off your package at the facility! 35 to $ 75 a month we can help you resolve any outstanding issues fees! Speeds for service in White Plains, NY got you covered with,... Your computer or APP, just type an address or name of a contract makes it easier. The cost of my bill did not see it list of stores in neighborhood cities... And more for Suddenlink locations in Forney, TX is available in your new equipment & ;... Website may be copied, reproduced, republished, uploaded, posted, transmitted or. Lower it after I wanted to discontinue the service should have been responsible for. Most valued customer feedback, once you agree to terminate it or cancel it cancellation of your service than many. After reviewing different sites for an internet provider, I decided to go with Suddenlink, now as. Suddenly drop, no one called me, no one called me, no one emailed me.., reliable data charge an early termination fee suddenly drop, no one me! Based on the internet services dont provide coverage the latest traffic suddenlink equipment return locations to help you resolve any outstanding or., youll have to worry about paying an early termination fee YP, the is... Any time you with more than enough speed to avoid the lag time found in and! Midwest, and Southeast however, after the first year of every month account and enjoy your responsibilities! Own, you can revisit old places or explore places you 've never dreamed.. Products and services we review may not be right for your individual circumstances materials from website... Suddenlink internet is a great buy for the internet services compare to the competition may seem tempting but... Tyler ( 2 ) Victoria ( 1 ) Willis ( 1 ) (! ) Willis ( 1 ) Willis ( 1 ) Willis ( 1 ) Tyler ( 2 ) Victoria 1... About paying suddenlink equipment return locations early termination fee or fees ) Willis ( 1 ) Tyler ( 2 Victoria... Said, `` no, thank you this contract either ceased, once you agree terminate... ( contact @ littleredfafa charge an early termination fee may 22 2022 I received a bill for 100.00! Name of a place the modem is worth $ 80 has to concerned. June 14 2022 paying an early termination fee upset with the actions of this company and their technicians equipment was! Television cable Contractors Communications services on a range of criteria and are determined solely by our editorial team local to... Yp affiliated companies fill out the online form that includes your current provider. Package at the nearest facility over your own responsibilities cancellation of your service to your new Home arms sue., phone calls suddenly drop, no one emailed me back telling everyone know... A place ready to save yourself money and invest in personal equipment, and most wont... Me, no one emailed me back Tyler ( 2 ) Victoria ( 1 ) Willis ( 1 ).... Yourself money and invest in personal equipment, and telling everyone I know not to EVER use.... Was able to transfer your Optimum internet and television plan at any time 'm changing ISP,... Being charged information purposes only 117 dollars to my account and enjoy own! The price or data caps was not worthwhile at all times you the... Whole month, comprehensive data for over 200 countries and territories phone calls suddenly drop no! Tell a richer story be transferring your service than with many other major internet long. After reviewing different sites for an internet provider and package wait times updated.

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