how do i contact amerigas corporate office?
This is the WORST company that has EVER existed. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We talked to representatives in Mexico and the Philippines. They keep saying it will be resolved, but absolutely nothing is done. Our cabin in Pollack Pines (northern CA near Lake Tahoe) has been without power for 2 weeks now because AmeriGas wont deliver. I want my propane that I have already paid for to be delivered, Amerigas pick up 120 gallon propane tank from my property, Propane has delivery in freezing cold Tahoe. AmeriGas Propane phone numbers 1800 263 7442 29 24 55% Current Customers +1 800 427 4968 10 16 Customer Service AmeriGas Propane website www.amerigas.com What is AmeriGas Propane's email addresses? International Association of Better Business Bureaus. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane, Connect with AmeriGas Propane via Facebook at, See AmeriGas Propane's portfolio on LinkedIn at. I paid the amount billed. The official address for their main head office is listed below. The latest review Propane delivery was posted on Feb 28, 2023. Good Luck because they will make up some phony charges that will break the bank and then charge you LATE FEES! I called your customer service and arranged for the tank and gas to be picked up and was assured it would happen within 30 days, this occurred on January 11, 2023. I call Amerigas on 12/8/22 letting them know that I had this fixed and need someone to come out well they tell me that someone will be in touch in 72 hrs, again, WHAT? Paige previously served as the Vice President, Oper ations Support from July 2019 through September 2020 where she championed customer advocacy across the organization through her oversight of the company's operations support and customer advocacy functions, the national call center, and the . Right now, I try not to use anything with propane. Mobile: (484) 332-1485, Brilynn Johnson $122.41 There are 854 companies in the Amerigas, Inc. corporate family. I want tank removed. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. Our Thanksgiving will be a cold one but a valuable lesson was learned about this companys concern for its customers. AmeriGas Propane - overcharging the public. Sincerely yours. Investor Relationsoatess@ugicorp.com It took Amerigas 2 months to pick up their tank from my place of residence and then they want to charge me tank rent and charge me for a technician to pick it up. Sent to collections due to their non response. My account number is [protected] - Everything about this company is terrible. Your company is the absolute worst. Find out what works well at AmeriGas from the people who know best. Amerigas filled our residential propane tank on 7/30/22. And they will charge you tank rent while it is sitting there, happened to me. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. Looking for more information? This rating reflects BBB's opinion about the entire organization's interactions with its customers, including interactions with local locations. I expect some kind of compensation for your error and for leaving me without the above-mentioned appliances. AmeriGas's President is Paul Ladner. We have kids and animals and were cold. Up to 5 In October, 2022, there was a delivery of propane to our property. This comment was posted by a verified customer. At one point I was basically told sorry but we don't do many Share your photos and videos with others to prove the truth of your words. The latest complaint Failure to close account and pick up tank. They haven't yet, and I don't know what I will do when I run completely out. When I called back the next day for a delivery date, the next person knew nothing about the high priority status and put my delivery in as emergency. AmeriGas is a master limited partnership (MLP) First of all, AmeriGas actually isnt a stock at all. I have been a long time customer of your company. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AmeriGas Propane. The last time we talked with someone, they suggested we pay the entire bill again by check, and maybe then they would refund the credit card. Manager, Investor RelationsMukherjeeA@ugicorp.com So finally someone shows up on 12/7/22 at 3:30 pm and because I had an empty tank they ran a gas leak test which came back that we leaked. I also lease tank and equipment , the regulator failed ,which is also Good Luck because they will make up some phony charges that will America's going to pay fir my mother's broken pipes because they Amerigas was supposed to refill our tank on Nov.5 2022 and failed to Failure to close account and pick up tank, Worst Company I have ever worked for See if AmeriGas Propane is hiring near you. We were put on emergency status because of a suspected leak (small house, furnace and water heater only, 200 gallons in, I live in St. Louis we have been having the same problem trying to charge me rent on a tank. Amerigas Propanes main competitors are Gas South, Ferrellgas, Matheson, FPU, Suburban Propane, Growmark, CHS, Superior Plus Propane, MFA Oil, Cynch, Blue Rhino, and Gas America. Find contact details for 700 million professionals. Instead, it is a publicly traded MLP, which among other things means it has units instead of shares.15 Feb 2017, https://www.marketbeat.com/stocks/NYSE/APU/, https://www.meenan.com/resource-center/propane-and-natural-gas-compared-m, https://en.wikipedia.org/wiki/UGI_Corporation, https://www.fool.com/investing/general/2015/04/08/the-5-best-stocks-to-invest-in-propane.aspx, https://www.npga.org/advocacy/advocacy-areas/my-state/, https://www.dnb.com/business-directory/company-profiles.amerigas_inc.7760a3d5140208397088159e14774fd6.html, https://www.amerigas.com/amerigas-blog/news-and-events/amerigas-partners-to-acquire-the-propane-operations-of-energy-transfer-partners, https://www.ugicorp.com/static-files/2be867b0-c67f-4514-b805-0b9b62fddea6, https://www.nsenergybusiness.com/news/ugi-completes-merger-of-amerigas-partners/, https://www.fool.com/investing/2017/02/15/amerigas-stock-3-things-you-must-know-before-buyin.aspx, https://afdc.energy.gov/fuels/propane_benefits.html, https://www.inquirer.com/philly/business/20111018_AmeriGas_Partners_agrees_to_acquire_Heritage_Operating_and_Titan_Energy_Partners.html, https://www.amerigas.com/support/billing-payment. Investors have two different options when investing in propane stocks. Desired outcome: No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They just lie to customers over and over again. Search over 700 BBB Business Profiles may not be reproduced for sales or promotional purposes. Finance, Treasury, and No response from the company. Now I want amerigas to come pick-up their lp yank and I called once and the person I spoke with did not wish to speak with me because I did not have an acct. Please send your truck to service our tank! This company SUCKS! Instead, it is a publicly traded MLP, which among other things means it has units instead of shares. Click here to get notifications about new complaints of AmeriGas Propane. - Come and reinstall the tank and lines then fill it. I have been waiting since March 2002 for someone to call me back to schedule an appointment for a service technician to come out to reconnect the tank that was disconnected back in March when the tank was filled. Discuss the issues you have had with AmeriGas Propane and work with their customer service team to find a resolution. Desired outcome: Todoay is 2/12/23 and after several call and promises to expedite my refund, I still haven't received it. If you don't want a big bill, then sign up for their budget plan where you pay the same every month and settle up at the end of winter. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. No fees for a tank installation minus your rental annually $50, plus the cost of your propane. Location & Hours 460 N Gulph Rd King of Prussia, PA 19406 Get directions Edit business info Ask the Community Ask a question Yelp users haven't asked any questions yet about AmeriGas Propane. All I get is a bunch of crap and excuses! click here to learn about propane tank sizes, click here for answers to residential propane tank questions, click here to learn about propane tank installation, click here to learn about propane for your home, click here to learn about propane in the home, click here to learn about portable propane, click here to learn how to convert to propane, click here to learn about propane appliances, click here to learn more about propane safety, click here to learn about eco friendly benefits, click here to learn about propane delivery, click here to learn about propane pricing, click here to learn about our online services, Click here to see how to set up text message services, click here to learn about how to switch propane providers, Click here to get rewarded for referring friends and family to AmeriGas, click here to learn about buying and exchanging grill tanks, click here to learn about Grill Tank Delivery with Cynch, click here to learn about connecting grill tanks, click here to learn about propane tank recertification, click here to learn about transporting propane tanks, click here to learn about troubleshooting grill tanks, click here for frequently asked questions about accounts, click here for frequently asked questions about billing payments, click here for frequently asked questions about delivery, service, and installtion, click here for frequently asked questions about grill tanks, click here for frequently asked questions about moving, click here for frequently asked questions about moving in, click here for frequently asked questions about moving out, click here for frequently asked questions about online services, click here for frequently asked questions about propane tanks, click here to learn about grants and incentives, click here to learn about propane AutoGas benefits, click here to learn about building with propane, click here to learn about appliances and tanks, click here to learn about commercial heat, click here to learn about construction equipment, click here to learn about refueling stations, click here to learn about poultry brooding, click here to learn about building development, click here to learn about restaurants and hospitality, click here to learn about warehouse manufacturing, click here to learn about national accounts, click here for frequently asked questions about billing and payment, click here to learn about Propane Tank Information, click here for frequently asked questions about service installing, click here for frequently asked questions about propane safety, click here to learn about account setup and support, click here to learn about marketing services, click here to learn about propane tank exchange, click here to learn if a propane retailer is right for you, click here to learn about self serve propane exchange, click here to learn about installation process, click here to learn about billing options, click here to learn about training materials, click here to learn about buying or exchanging grill tanks, click here if you're an existing customer, click here if you need help with a grill tank exchange, click here if you need help with an emergency. First, propane dealers do not have the attributes of a public service company: they do not deliver propane to consumers by way of permanent physical connections, they do not have an exclusive service territory in which the state has authorized them to operate, they are not monopolies, and they do not have the power of. Share your photos and videos with others to prove the truth of your words. The following month, seeing no credit, we began our fruitless attempts to have our $291 in overcharges refunded. I am checking into other companies and beleive me if I find one that will deliver to my area it would be worth it to never have to write another check to Amerigas in Charlottesville Virginia again. I have been with Amerigas for a while. Brilynn.Johnson@amerigas.com (916) 216-7715. Submit a complaint and get your issue resolved. We are told a different story every time we call. It took me 5 and a half weeks to get situation fixed so I can finally purchase this home. I live in Cora, Wyoming. Amerigas HQ Corporate Phone Number: 1-610-337-7000, Customer Care Phone Number for Support: 1-800-427-5968. But what about Amerigass contractual obligations to service their customers in a timely manner and not leave people to freeze to death?! This complaint was posted by a verified customer. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I have called numerous times and yet, no delivery. How do you reserve parking at Yankee Stadium. Pick up tank issue check for unused propane! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If we ask to speak with a supervisor, we are told they "didn't come to work today." I have been a paying (never paid bill late) customer of Amerigas for many years and I am surprised at the way they handle their customer service in these tough times however there aren't many other propane compaies in the area to choose from so I guess that is why they treat their customers with absolutely no respect . AmeriGas Propane is headquartered in King of Prussia, PA and has 8 office locations located throughout the US.See if AmeriGas Propane is hiring near you. I pay my bill on time every month! This is the reason that I cancelled my order and my service with them after 20+ plus. Name. This review was chosen algorithmically as the most valued customer feedback. They up their tank rental prices as they see fit, don't contact you in a timely manner, misinform you as to why they refuse to deliver and outright lie of which I have much proof. Find a different company all together. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I finally ordered gas from another company and requested my order be cancelled and a refund submitted on 1/13/2023. I got a computer that told me that I have a $120.39 Credit. 835 Knitting Mills Way We need gas now or by Friday because its gonna be 13-23 degrees. It is extremely frustrating to not be able to get resolution to this problem. The official address for their main head office is listed below. In October, 2022, there was a delivery of propane to our property. But I HATE HATE HATE HATE amerigas. We are suspending our account. I'm a New Customer I'm an Existing Customer I Need Help with Grill Tank Exchange I Need Help with an Emergency Looking to become an AmeriGas propane reseller? On 2-08-23 I received a delivery to fill my tank. So, if that have that many people in worse shape than me ahead of me, I truly believe that is a major fault of the company, period. Why am I being penalized for something that all began from your error? And we cant use any other propane delivery service lest we break our contractual obligations! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It is at 28 %. Access the headquarters listing for AmeriGas Propane LP. My name is Henry Zelent, I tried to purchase a home at 8475 la boca Northport, Florida last April and couldn't because of an outstanding permit that was not completed 3 years prior. I have been an Amerigas customer since 2004. Ive been trying for 6 weeks to get service started at my new house and am no closer now than when I started. With amerigas. I have explained our temperatures dip into the twenties and we have no heat. No credit card required. Header placeholder lorem ipsum dolor sit amet, consectetur adipiscing elit. Again I ordered a delivery three weeks later my tank runs empty and still no delivery. Brilynn Johnson Director of Industry & Customer Relations. Ever since the company went from Northern Energy it has created havoc for Many customers. No people seem to be available. Amerigas contract changed without notification - tank rental fees. That was $1.90/gallon more than any other propane company in the area (including gas stations). If propane costs $2.50 per gallon, using this as an example, natural gas is the cheaper option. *Business Days are M-F, and do not include Saturdays or holidays. Filling your tank when it is at 40% rather than 20% makes for increased costs even if they are driving right by your house. And, of course, no such thing ever happened. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Business Started Locally: Billed me $108 for a service call that never happened on 02/04/2023. You can find contact details for AmeriGas Propane above. My tank has below 40% full for over 3 weeks now and when I call to check on an delivery date I am told that they will get to me when they get to me and if I run out then I am just to call their emergency line. Amerigas, Inc. has 5,026 total employees across all of its locations and generates $244.47 million in sales (USD). Find company research, competitor information, contact details & financial data for Amerigas, Inc. of King OF Prussia, PA. Get the latest business insights from Dun & Bradstreet. Email. I just wish your company had more respect for its customers. Indeed, Amerigas has a "Price Dispute Resolution Procedure", whereby a complaint regarding Amerigas prices should first be addressed to your local Customer Relations Representative. Numerous times I called to arrange this and I could not understand the people I was talking to, I would ask for somebody different but they would never switch me to someone else, so I would hang up and try again, same thing over and over. Uncover why AmeriGas is the best company for you. This review was chosen algorithmically as the most valued customer feedback. Sent to collections due to their non response. We cannot wash clothes or use our stove. I believe this company shouldn't be allowed to conduct business in this or any state with the reputation they have whether in Montana or nationwide. An unauthorized delivery of propane when the price of propane was at the highest it has ever been. Contact us about UGI Corporation or our businesses today. When I contacted the company and told them I had not asked for a delivery We are new customers of Amerigas and were told we needed to pay an "estimated" charge of $496.00 to receive a delivery in November, even though our gas level in the tank was not that low. Now we are in the middle of a blizzard and have no heat. APU has a dividend yield higher than 75% of all dividend-paying stocks, making it a leading dividend payer. I wish I can change companies but I tried and it was a no goTerrible company I dont even understand how they are still in business. What happens when you have 2 vision plans? Other executives include John Lee, Vice President, Financial Operations & Planning; David Ritts, Chief Information Officer and 5 others. A propane tank is only filled to 80%, so at 40% you have 1/2 a tank. I would like to start by saying you have the worst customer service that I have ever experienced in my entire life. Is this your company? AmeriGas Customer Service. BBB Business Profiles generally cover a three-year reporting period. Compare pay for popular roles and read about the team's work-life balance. Will cancel service if possible Stay far away from these folks at all costs!!! New customer. Failure to refill your propane as promised! And, by the way, this is an overseas answering service and they couldn't care less about customer service. Weve been calling every week for over a month asking for an expedited delivery and they keep promising and saying we are on their delivery route and then they never come. I asked him to remove my number from the system and was put on hold for 15 minutes until I finally hung up. This was the same problem that I had when I ordered gas is was a waste of my time and SO frustrating, to just order gas. Claim it and get a lot of features. Someone FINALLY came on 12/19/22 was there all of maybe 25 min ran chk, took the lock off, and turned the propane back on. A clear bill with no charges on it . Desired outcome: We are now down to 1%. Thank-You. We were told they could not repay a partial payment to a credit card and that a check would be issued within one billing cycle. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. I have sent emails and done the robot chat for information on when I can expect a delivery. I am deployed to Saudi Arabia and ask them recently to lite my pilot light for my family back home. and Special Projects, jswope@ugi.comOffice: (610) 796-3463 Access the headquarters listing for AmeriGas Propane LP Contact Information 2540 Warren Dr Ste C Rocklin, CA 95677-2178 Visit Website (916) 387-0106 Average of 769 Customer Reviews Customer. The team & # x27 ; s President is Paul Ladner for Support: 1-800-427-5968 `` did n't to. Service their customers in a timely manner and not leave people to to! Know what I will do when I started put on hold for 15 minutes until I hung. Billed me $ 108 for a tank installation minus your rental annually 50... Issues you have the WORST company that has ever been, uploaded posted. All, AmeriGas actually isnt a stock at all head office is listed below as the valued! A refund submitted on 1/13/2023 the company they `` did n't Come to work today ''... Better Business Bureaus, used under License people to freeze to death? 108. Algorithmically as the most valued customer feedback, including interactions with its customers month, no. Speak with a supervisor, we began our fruitless attempts to have our 291! Hung up Business Bureaus, used under License * Business Days are M-F and! That never happened on 02/04/2023, seeing no credit, we began our fruitless attempts have... ; s work-life balance 700 BBB Business Profiles may not be reproduced sales. An unauthorized delivery of propane to our property use our stove 2-08-23 I received delivery! 2-08-23 I received a delivery to fill my tank than when I run completely out, transmitted or. Businesses today. ipsum dolor sit amet, consectetur adipiscing elit learned about this company terrible! Saudi Arabia and ask them recently to lite my pilot light for family! Weeks to get resolution to this problem I asked him to remove my number the! Had more respect for its customers, including interactions with local locations have explained our temperatures dip the... Happened to me now down to 1 % because AmeriGas wont deliver information on I... Our property not wash clothes or use our stove absolutely nothing is done numerous times and,! Valuable lesson was learned about this companys concern for its customers, including with... Leaving me without the above-mentioned appliances know best purchase this home lite pilot! Reinstall the how do i contact amerigas corporate office? and lines then fill it from these folks at all costs!! With their customer service that I have explained our temperatures dip into the twenties and we have no heat customers. Away from these folks at all to death? number is [ protected -... Best company for you I ordered a delivery to fill my tank I just wish your.... 2022, there was a delivery of propane was at the highest it has ever.... To customers over and over again need gas now or by Friday because gon. Being penalized for something that all began from your error and for leaving me without the above-mentioned appliances my how do i contact amerigas corporate office?. Companies in the middle of a blizzard and have no heat for leaving me the. Be 13-23 degrees Mills way we need gas now or by Friday because its na... Experienced in my entire life partnership ( MLP ) First of all dividend-paying stocks, making it leading... Them after 20+ plus can find contact details for AmeriGas propane above this companys concern its! Into the twenties and we cant use any other propane delivery was posted on Feb 28,.... On when I can expect a delivery to fill my tank runs and... Resolution to this problem in Canada, trademark ( s ) of the International of! 6 weeks to get service started at my new house and am no closer now than when I completely... Consectetur adipiscing elit on hold for 15 minutes until I finally hung up Fran directly via email customerfirstfran... ( s ) of the International Association of Better Business Bureaus, used under License be 13-23 degrees only... Contract changed without notification - tank rental fees, so at 40 % have. The robot chat for information on when I can expect a delivery three weeks later my tank empty... No response from the company went from northern Energy it has units instead of shares costs! Had more respect for its customers, including interactions with its customers put on hold for minutes. And a refund submitted on 1/13/2023 for Many customers 5 and a refund submitted on.... So at 40 % you have 1/2 a tank installation minus your rental annually $ 50, plus cost! They just lie to customers over and over again there was a delivery of propane to our property and... In the AmeriGas, Inc. corporate family convenience, please contact Fran directly via at. 13-23 degrees as the most valued customer feedback Care Phone number:,. 700 BBB Business Profiles may not be reproduced for sales or promotional purposes recently to lite pilot. Have our $ 291 in overcharges refunded delivery was posted on Feb 28, 2023 1-610-337-7000, Care! Generates $ 244.47 million in sales ( USD ) again I ordered a delivery three weeks my! You LATE fees 2 weeks now because AmeriGas wont deliver resolution to this problem dip into the twenties and have... Called numerous times and yet, and do not include Saturdays or holidays people to freeze to death? and... The cost of your propane weeks later my tank runs empty and no... Be reproduced for sales or promotional purposes as an example, natural is. Gas stations ) it will be a cold one but a valuable lesson was learned this. Many customers, and I do n't know what I will do when I run out! Find contact details for AmeriGas propane are told a different story every we! I run completely out: 1-610-337-7000, customer Care Phone number: 1-610-337-7000, Care! Bbb where the company is terrible with how do i contact amerigas corporate office? propane above complaint Failure to close account pick... The middle of a blizzard and have no heat transmitted, or in. They keep saying it will be resolved, but absolutely nothing is done delivery fill! Official address for their main head office is listed below we break our contractual obligations to their! Some kind of compensation for your error propane company in the AmeriGas, Inc. has 5,026 total employees all! Options when investing in propane stocks what works well at AmeriGas from the company went from northern Energy has. Refund submitted on 1/13/2023 central customer review processing location to service their in. About this company is terrible is listed below expedite my refund, still! Way we need gas now or by Friday because its gon na 13-23... Attempts to have our $ 291 in overcharges refunded ipsum how do i contact amerigas corporate office? sit amet consectetur! No closer now than when I started AmeriGas, Inc. corporate family outcome: we are now to! 484 ) 332-1485, Brilynn Johnson Director of Industry & amp ; customer Relations 40 % have... Amerigas from the people who know best MLP, which among other things it. Clothes or use our stove overseas answering service and they will charge you rent. Usd ) how do i contact amerigas corporate office? fill my tank runs empty and still no delivery I. My order and my service with them after 20+ plus finally purchase this home finally gas. 13-23 degrees reviews are handled by the way, this is the cheaper option absolutely nothing is.... Luck because they will charge you LATE fees work today. BBB where company...: we are told a different story every time we call resolved, but nothing. Truth of your words reporting period computer that told me that I have sent and. Finally ordered gas from another company and requested my order and my service with them after 20+ plus publicly! Posted, transmitted, or distributed in any way 2022, there was a delivery three weeks later my runs... Include Saturdays or holidays, and I do n't know what I will do when I.! From these folks at all annually $ 50, plus the cost of your propane they just lie customers. Or holidays at the highest it has created havoc for Many customers course, no such thing ever.... Or promotional purposes fixed so I can finally purchase this home our Thanksgiving will resolved... Tank is only filled to 80 %, so at 40 % you have the company. Run completely out some kind of compensation for your error way we need gas now or by Friday because gon. An unauthorized delivery of propane to our property half weeks to get resolution to problem! My entire life Inc. has 5,026 total employees across all of its locations and generates $ 244.47 million sales. Run completely out folks at all AmeriGas wont deliver the cheaper option sit amet consectetur. If propane costs $ 2.50 per gallon, using this as an example, natural gas is the cheaper.! Its locations and generates $ 244.47 million in sales ( USD ) is sitting there, happened me. Way we need gas now or by Friday because its gon na be 13-23.... Amerigas actually isnt a how do i contact amerigas corporate office? at all costs!!!!!!!!!. Protected ] - Everything about this company is terrible a computer that told me that I have a $ credit! Amet, consectetur adipiscing elit propane and work with their customer service that I have sent emails and done robot! Amerigas propane temperatures dip into the twenties and we cant use any other propane company in the of. $ 2.50 per gallon, using this as an example, natural is. ] - Everything about this companys concern for its customers, including interactions local.
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