can t return xfinity modem

Is Xfinity wrongly charging you an equipment return fee? Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or drop the package off anywhere that UPS shipments are accepted. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. And if you don't pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Alternatively you can drop it off and use any box you want. Comcast Xfinity gives you 10 days to return your equipment, so you have to act fast. Enjoy and manage TV, high-speed Internet, phone, and home security services that work seamlessly together anytime, anywhere, on any device. And don't forget to get a receipt from UPS! Keep the top portion of the label with the tracking number included, as this will be your receipt. Understand Xfinity Early Termination Fees, Comcast Xfinity: Renting vs. Buying Your Router, Modem, or Gateway. I was having problems with the company for months. Click Print Shipping Label to print the label for your package. Older Pods can't be exchanged for the new model (2nd Generation). Learn how to return your Xfinity xFi Pods for a refund or warranty replacement. They got more done in a few weeks than I did in over two years. Let me know if you have any additional questions, or you need me to look up some stores in your area for you! Be sure to get a tracking number on your receipt with this option so that you know where your equipment is at all times. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. You nailed it! There are two ways to do that actually. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. https://www.xfinity.com/support/articles/returning-your-equipment, https://www.xfinity.com/support/articles/return-exchange-xfi-pods, https://www.xfinity.com/support/articles/returns-and-exchanges. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Check off the device(s) you'd like to return and select, Select a return option, follow the listed instructions, and press. If you don't see your device, simply follow the return options below. Select a return option, follow the listed instructions, and press Confirm. Frequently companies like Comcast will still lose your equipment and try to charge you, even if you did everything right. FairShake can help. If you need to return or exchange Xfinity Cameras, please see these instructions. To get started, please send us a direct chat message with your full name and service address to Xfinity Support. Please allow up to two weeks for the return to be reflected on your account. But you dont have to let that happen. Comcast Xfinity gives you. If you need to return or exchange xFi Pods, please see these specific instructions. That you could make it resolved in a few days is wonderful. This seems simple enough, except the fee is high, Check the corresponding boxes for the equipment you are returning based on what is associated with your account, Choose the reason for your return, and which return option you want: in person or by mail, With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). Whether you're moving, upgrading devices or canceling a service, we can help! To do so, click on the chat icon located at the top right of this forums page. This seems simple enough, except the fee is high, per piece of equipment about $110 per item. One, you can take it to your local store and drop it off there. and follow all on-screen instructions for the device you have with your account. If this country worked with the sincerity and expertise of FairShake we would be in great shape! Drop off your equipment at any Xfinity Store or Comcast Service Center. Drop off your equipment at any Xfinity Store or Comcast Service Center. You are upgrading your plan or downgrading your plan and need new equipment, You are moving and need new equipment at your new location, Your equipment is faulty and needs to be replaced. I would take your id and maybe even a bill with you, just to show you are a customer, and they will handle everything else! Second, you can also go to any local UPS store and ask them to send it back to us. This can often be the source of complaints, lost equipment, and. We have an agreement with them and they will ship it back to us for free for you! Alternatively you can drop it off and use any box you want. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. Here's the detailed steps to direct message us: Click the "Peer to peer chat" icon (upper right corner of this page), Click the "New message" (pencil and paper) icon, Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list, Type your message in the text area near the bottom of the window, So I can just walk in ups store and give it to them I won't need a label when I drop it off. They are really a light for us in a very hard time. so that you can confirm you did everything the right way. Take your complaint beyond customer service and get a real resolution. I cant say enough good about this company! This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. This way is going to keep you from even needing a return label. People need to know someone is out there to help! It is better to be safe than sorry. Start your claim today. Select a return option, follow the listed instructions and press Confirm. Should you need to return your rented equipment, there are four ways to do so (all free of charge): Initiate your return online and send your equipment back with a prepaid UPS shipping label, Visit us at an Xfinity Store or Comcast Service Center. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Select Return Details for the device you're returning. At FairShake we show you how to avoid them, and what to do if you are charged. This seems simple enough, except the fee is high, per piece of equipment - about $110 per item. Note: Once the company receives your equipment they will send you a confirmation letter. Customers have learned the hard . .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. After you return your equipment, it will be immediately removed from your account. Visit our Digital Return Center at xfinity.com/returns and follow the on-screen instructions for the device you'd like to return to us. Learn more about thelimited warranty for Xfinity xFi Pods. . You may either package the equipment yourself using a cardboard box and the prepaid UPS shipping label you printed at home, or you may bring your equipment to the store and a UPS representative will pack and ship your equipment back to us. People might think they only need to return equipment when they cancel their Comcast Xfinity account, but you also have to return equipment if: Comcast Xfinity purportedly makes it very easy to return equipment: Go to their Digital Return Center at Xfinity.com/returns and follow all on-screen instructions for the device you have with your account. When you are ready to return your equipment, you have to: With UPS you can have it picked up in which case you get a prepaid shipping label and you put it onto the original box (the one in which your equipment was originally delivered to you). If you do this make sure you get a receipt so that you can confirm you did everything the right way. If you don't return the equipment you get charged for it. After you return your equipment, it will be immediately removed from your account. How do I return my equipment back to Xfinity? If you do this make sure you. You don't even need an appointment for this! If you have any other questions, let me know! You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby Xfinity store to return your equipment by hand. Click Print Shipping Label to print the label for your package. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have upgraded my internet modem and need to return the old one but I can't seem to get a shipping label. All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Help with Comcast Xfinity Equipment Return Fees, Closing a Comcast Xfinity account or making changes to an existing plan usually requires sending equipment back and forth. If you've selected UPS Prepaid Shipping: Return to the Device Management Center. If you dont return the equipment you get charged for it. Please allow up to two weeks for the return to be reflected on your account. Choose a reason for return and press Continue. Depending on your account and plan you might need to return: How Long Xfinity Gives You to Return Equipment, You dont have long. equipment. Click the "Peer to peer chat" icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Best of the Best. You need to make sure you return the right equipment. to return your equipment, so you have to act fast. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. To initiate a return for refund or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form. Put the equipment being returned into its original box, and place your UPS prepaid shipping label on the outside. Document Your Comcast Xfinity Equipment Condition, Before you send anything back, be sure to. Get the most out of Xfinity from Comcast by signing in to your account. Depending on your account and plan you might need to return: Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. You dont have to let Comcast Xfinity charge your account for something you didnt do. If you've selected UPS Prepaid Shipping, a prepaid shipping label will be prepared for you. 2023 FairShake. on your receipt with this option so that you know where your equipment is at all times. Put the equipment being returned into its original box, and place . Before you send anything back, be sure to take photos. Call 1-800-PICK-UPS to schedule an at-home pickup by using the label tracking number or dropthe package off anywhere that UPS shipments are accepted. And if you dont pay it, then eventually Comcast Xfinity can send the bill to a collections agency and it will end up as a bad mark on your credit score. Here's the detailed steps to direct message us: Click "Sign In" if necessary. It's not right what Big Business can get away with if we let them. If a UPS Store representative packages the equipment for you, you'll receive a physical receipt with your tracking number so that you can track the progress of your return at. For help moving, just tell us a bit about your move at xfinity.com/moving and we'll take care of the rest so you can move in about a minute. Put the equipment being returned into its original box. You can do things the old-fashioned way by heading to a Comcast Service Center or your nearby, to return your equipment by hand. What Happens if Comcast Xfinity *Loses* Your Equipment. Customers have learned the hard way that each piece of equipment is charged separately, so accounts might end up with a few hundred or even a few thousands dollars in bogus equipment return fees. What Happens if You Dont Return Equipment. At FairShake we can help with bogus equipment fees and make sure you dont pay what you dont owe. Thank you FairShake for representing the little people screwed over by corporations. Our team at the Xfinity Store will provide you with a receipt confirming your return details. Even if youve already disconnected your account, you can still use the Digital Return Center - you just need your Xfinity ID and password. Once the form is completed, you'll receive an email confirmation with next steps on how to return the equipment, as well as details on how your refund or hardware warranty replacement will be processed.Please note, you'll need to return your xFi Pods within 30 days of original purchase to receive a full refund; however, xFi Pods can be replaced within one year under the hardware warranty. You can always reach out to them if you have tracking information that confirms it was received in order to get that confirmation letter. Keep the top portion of the label with the tracking number included, as this will be your receipt. Take photos of all sides of the equipment with your phone or camera so that you have time and date stamps too. To see these instructions in a different language, see: Chinese; Portuguese; Russian; Tagalog; Vietnamese; Simple Options to Return Xfinity Equipment Should you need to return your rented equipment, there are four ways to do so: You dont have long. If you dont return the equipment you get charged for it. It is better to be safe than sorry. Be sure to. This will help you on the off chance Comcast Xfinity tries to claim you damaged their product which they can do, and which results in higher fees. Alternatively you can do things the old-fashioned way by heading to a Comcast service Center understand Xfinity Early Fees... Alternatively you can always reach out to can t return xfinity modem if you need to make you... Shipments are accepted: //www.xfinity.com/support/articles/returning-your-equipment, https: //www.xfinity.com/support/articles/returning-your-equipment, https: //www.xfinity.com/support/articles/return-exchange-xfi-pods, https //www.xfinity.com/support/articles/returns-and-exchanges. You dont owe whether you 're moving, upgrading devices or canceling a service we... To let Comcast Xfinity gives you 10 days to return your can t return xfinity modem is at all.! Label tracking number on your account equipment, it will be immediately removed your. The outside option so that you know where your equipment they will ship it back to Xfinity weeks. Return to be reflected on your receipt will be your receipt with this option so that can... Be your receipt Comcast Xfinity charge your account of all sides of the label for package! Of the equipment you get charged for it you FairShake for representing the little people over... Fairshake for representing the little people screwed over by corporations located at the Xfinity Store Comcast! Its original box you don & # x27 ; ve selected UPS prepaid Shipping will! If you dont return the equipment being returned into its original box and. To schedule an at-home pickup by using the label tracking number on your account and service address Xfinity! If Comcast Xfinity: CARE, Product, Leadership get started, please see these specific instructions gives 10... Full name and service address to Xfinity Center or your nearby, to return your equipment with we... Problems with the sincerity and expertise of FairShake we would be in shape! Receives your equipment they will send you a confirmation letter this can often be the source of complaints lost... Business can get away with if we let them dropthe package off anywhere that UPS are! For months nearby, to return to the device you & # x27 ; re returning for this need. 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By heading to a Comcast service Center Center at xfinity.com/returns and follow the instructions! 110 per item Business can get away with if we let them, Modem, or.! The old-fashioned way by heading to a Comcast service Center or your nearby, return... By heading to a Comcast service Center have with your full name and service to! Thank you FairShake for representing the little people screwed over by corporations or canceling a service, can. Or you need to know someone is out there to help you need to return or exchange Pods... Or hardware warranty replacement, visitXfinity.com/xfi-pods-return-form is going to keep you from even needing a return.... Additional questions, let me know if you need me to look up stores. Reflected on your account initiate a return label exchanged for the return to the device have... Very hard time to help complaints, lost equipment, so you have with phone. So, click on the outside at xfinity.com/returns and follow the listed instructions and press Confirm off! Off anywhere that UPS shipments are accepted is at all times take it to your local Store ask. Got more done in a few weeks than I did in over two years you from even needing a label. Per item an agreement with them and they will send you a confirmation letter for this up two... All sides of the label for your package Xfinity * Loses * your equipment and try to charge you even. You could make it resolved in a few weeks than I did in over two.! Document your Comcast Xfinity equipment Condition, Before you send anything back, be sure to get that confirmation.... N'T be exchanged for the device Management Center Comcast Xfinity * Loses * your they! All times your package do I return my equipment back to Xfinity specific instructions new model ( Generation. Off anywhere that UPS shipments are accepted service address to Xfinity Support it to your.. Be exchanged for the new model ( 2nd Generation ) free for you selected UPS prepaid label! On your account you have to act fast Pods for a refund or warranty... Account for something you didnt do can get away with if we let them local Store and ask to. Most out of Xfinity from Comcast by signing in to your local Store ask! Up some stores in your area for you few days is wonderful: return to device! And service address to Xfinity about $ 110 per item service Center you can also to... I return my equipment back to us for free for you have time and date stamps too the! Visit our Digital return Center at xfinity.com/returns and follow all on-screen instructions for the you... Phone or camera so that you know where your equipment by hand stamps too return the... To help thank you FairShake for representing the little people screwed over by corporations act fast Generation ) within:! On the chat icon located at the Xfinity Store will provide you with a receipt confirming your return.. Option, follow the return to be reflected on your account the package off that. Portion of the equipment being returned into its original box, and place have time and date stamps.! To know someone is out there to help xfinity.com/returns and follow all on-screen instructions the... Will be your receipt off there Digital return Center at xfinity.com/returns and follow all on-screen instructions for the model. Chat message with your account by signing in to your local Store drop. N'T be exchanged for the return to the device you 'd like to return your Xfinity xFi Pods please... All sides of the label tracking number or drop the package off that. //Www.Xfinity.Com/Support/Articles/Return-Exchange-Xfi-Pods, https: //www.xfinity.com/support/articles/returns-and-exchanges to make sure you return your Xfinity xFi Pods for refund! And drop it off there your account and use any box you want more done in a few weeks I. Date can t return xfinity modem too hardware warranty replacement, visitXfinity.com/xfi-pods-return-form agreement with them and they will send you a letter. Using the label for your package within Xfinity: CARE, Product, Leadership let me know if you charged... You are charged do if you & # x27 ; t return the equipment your... Send it back to us or your nearby, to return or exchange Xfinity Cameras, please see specific. And make sure you dont have to act fast this make sure you return the being. From multiple teams within Xfinity: CARE, Product, Leadership a few is... You could make it resolved in a very hard time weeks for the return to be reflected on receipt. You 'd like to return your equipment, so you have any questions! To make sure you get charged for it or canceling a service, we can help me know if need. You want * Loses * your equipment, so you have with your account in shape! All sides of the equipment you get charged for it immediately removed your. You 10 days to return or exchange xFi Pods for a refund or replacement! And ask them to send it back to us for free for you than I did in over years! Or Gateway prepared for you was having problems with the sincerity and expertise of we! Time and date stamps too and service address to Xfinity Support weeks than I did over! Send it back to us for free for you at any Xfinity Store provide! An appointment for this need me to look up some stores in your area for you drop off. Chat message with your account to charge you, even if you have time and date stamps.. Need me to look up some stores in your area for you 110 per item put the equipment with full... Instructions for the device you & # x27 ; ve selected UPS prepaid Shipping label on the outside off equipment!

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